Insurance Customer Service Representative

Join W Insurance's Award-Winning Insurance Call Center Team!

We’re looking for full-time Customer Service Representatives who are motivated, people-focused, and ready to make a difference. If you love helping others and thrive in a fast-paced environment, this is the perfect opportunity to grow your career with us!

What We Offer 

• Starting Pay: $20.51 - $24.13

• Bilingual Fluency: Earn an additional $0.50/hour for English/Spanish fluency (assessment provided)

• Location Requirement: must reside within 80 miles of 901 Bagby Street, Houston, TX 77002.

• Remote Training: Full-time (40 hours per week). 100% virtual for 30 days from Monday - Friday between 10:30am CT - 7:00pm CT.

• Remote Work Schedule (Post-Training): Work schedule assigned after completion of training and based upon business need. Full-time (40 hours/week), 5 days total. Work shifts will be scheduled within the hours of 9:30am CT - 9:45pm CT, plus Saturdays 10:00am CT - 7:00pm CT with one weekday off each week.

• Comprehensive Benefits Package 

• Growth & Advancement Opportunities

 
What You’ll Do 

• Deliver exceptional service in a fast‑paced contact center by resolving complex inquiries, supporting policy updates, and ensuring compliance with company and PCI standards.

• Retain members through effective problem‑solving, professional communication, and accurate documentation of all interactions.

• Identify opportunities to upsell and cross‑sell insurance products while maintaining a customer‑focused approach.

• Handle escalated contacts with courtesy and professionalism, collaborating with internal teams to provide seamless customer experience.

• Consistently meet and exceed individual and team performance goals in a high‑volume environment. 

Work-From-Home Requirements 

• Dedicated, quiet workspace without interruptions.

• Teammates need to have sufficient internet connection capability while working remotely to maintain productivity and excellent member experience. 

• Internet Connection Requirements: Minimum speeds include 20 Mbps download, 5 Mbps upload, under 100 ms latency, and less than 1% packet loss. Optimal performance is achieved with 100 Mbps download, 15 Mbps upload, under 100 ms latency, and 0% packet loss. A hard‑wired Ethernet connection may be required if Wi‑Fi is inadequate.

• Demonstrated ability to uphold productivity and confidentiality in a remote setting.

• Regular attendance in virtual team meetings and training sessions.

• Availability during standard business hours and flexibility for possible shift adjustments. 

What You’ll Need 

• High School diploma or GED required; college degree preferred.

• Strong computer, phone, typing, grammar, and multitasking skills.

• Excellent customer service, active listening, and problem‑solving abilities.

• Ability to balance efficiency and quality in a fast‑paced environment.

• Strong attention to confidentiality and compliance with company guidelines.

• Flexible to work extended hours, weekends, nights, and holidays.

• Team‑oriented with positive communication and collaboration skills.

• Property & Casualty or Personal Lines license required (or ability to obtain within 90 days; training and fees covered).

• Spanish fluency required for bilingual queue (assessment provided).

• Previous insurance or call center experience preferred.

• Must pass a background check and drug screening.

• Must reside within 80 miles of 901 Bagby Street, Houston, TX 77002.