Behavioral Health Care Coordinator Team Lead

Job Posting Title:

Behavioral Health Care Coordinator Team Lead

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Hiring Department:

Department of Psychiatry

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Non-Exempt from FLSA

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Earliest Start Date:

Immediately

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Position Duration:

Expected to Continue Until Aug 31, 2027

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Location:

AUSTIN, TX

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Job Details:

General Notes

Dell Medical School is seeking a Behavioral Health Care Coordinator Team Lead. This is a grant funded position with an end date of 8/31/2027 that is renewable for another year based upon work performance and progress toward research goals.
 

Purpose

This role supports mental health programs and initiatives developed through the Texas Child Mental Health (TCMH) Care Consortium, as well as programs through the Behavioral Health Service Line at Dell Children’s Medical Center and Ascension Medical Group, with a focus on improving the quality and accessibility of mental health care for children and adolescents across Texas.
 

The  Behavioral Health Care Coordinator Team Lead plays a vital role in supporting children and families through both Dell Children’s Behavioral Health programs and TCMH programs like the Texas Child Health Access Through Telemedicine (TCHATT), a statewide initiative that partners with school districts to provide telemedicine and telehealth services aimed at identifying and assessing the behavioral health needs of children and adolescents, and connecting them to appropriate mental health resources. Reporting to the  Behavioral Health Support Supervisor,   this role leads mental health care coordination-and collaborates with clinical operations support staff. This position helps children and families navigate through the TCHATT program (or other TCMH programs), assists in connecting to providers in the community for long-term care if needed, and maintains confidentiality of information in all aspects of care. The Behavioral Health Care Coordinator Team Lead provides operational leadership by overseeing the work of other coordinators and guiding projects and workflows.
 

Responsibilities

Care Coordination and Clinical Collaboration

• Connects patients and families to appropriate mental health and community resources for long-term care and provides ongoing support to ensure effective transitions.

• Coordinates with professionals, clinical support staff, schools, and families to reduce barriers and improve satisfaction.

• Maintains confidentiality in all aspects of care and documentation.

• Collaborates routinely with pediatric psychiatrists, psychologists, licensed counselors and operational staff to assess and address long-term psychological needs.

• Assembles clinical background and referral needs for individual patients and documents interactions in accordance with professional ethics and regulatory standards.

Program Leadership, Development, and Staff Training

• Serves as the lead care coordinator for internal clinical and consultation tracks.

• Collaborates with supervisor and colleagues to develop and implement needed program development and project implementation and process improvements, both internally and externally – such as creating and updating internal referral processes, identifying service gaps for specialized populations.

• Provides oversight and monitoring of projects and initiatives, assign work, and monitor capacity and completion

• Works with the supervisor to create and implement onboarding training for new Care Coordinators and other employees.

• Hires, trains, and supervises graduate assistants, interns, or student learners as required by program leadership.

Internal Referral Pathways Management and Education

• Provides guidance in managing and educating on direct service referral pathways to support and advance program growth. 

• Supports clinical staff on utilization of internal resources.

Community Partnerships and Data Reporting

• Leads and manages community partnerships and referrals with identified agencies to ensure ongoing functioning of pathways.

• Collects and analyzes data for assigned programs or pathways.

• Prepares monthly reports, in collaboration with the leadership team, for submission to the Texas Child Mental Health Care Consortium.

Clinical Documentation and Technology Oversight

• Ensures clinical documentation is available for reporting by monitoring compliance within secure data collection systems such as REDCap, Trayt, Athena, or others.

• Updates and supports EMR integration, including notes and orders.

• Implements documentation and technology-related special projects.

• Serves as a liaison for data and data-related projects as assigned.

Other duties as identified by department
 

MARGINAL OR PERIODIC FUNCTIONS:

• Attends professional development trainings and behavioral health conferences.

• Participates in institutional committees and workgroups.

• Assists with grant writing and funding proposals.

• Supports crisis response and emergency referrals as needed.

• Contributes to policy development and strategic planning. structure.

• Performs related duties as required.

KNOWLEDGE/SKILLS/ABILITIES

Interpersonal Savvy

• Relates well to all kinds of people; builds rapport quickly; listens attentively.

• Builds trust with families and providers.

• Navigates sensitive conversations with empathy.

• Maintains professionalism in high-stress situations.

Managing and Measuring Work

• Clearly assigns responsibility; sets clear objectives; monitors process and results.

• Tracks referral outcomes and care plan adherence.

• Uses data to improve service delivery.

• Ensures timely follow-up and documentation.

Customer Focus

• Meets and/or exceeds the expectations of internal and external customers.

• Advocates for patient-centered care.

• Responds promptly to family concerns.

• Tailors services to meet individual needs.

Organizational Agility

• Understands how organizations work; knows how to get things done.

• Navigates complex healthcare and educational systems.

• Builds coalitions across departments.

• Aligns program goals with institutional priorities.

Problem Solving

• Uses logic and analysis to solve difficult problems.

• Identifies barriers to care and develops solutions.

• Applies clinical judgment to referral decisions.

• Uses data to inform service improvements.

Planning

• Accurately scopes out tasks and timelines; anticipates obstacles.

• Develops care coordination workflows.

• Plans outreach and training events.

• Manages multiple projects simultaneously.

Conflict Management

• Steps up to conflicts and sees them as opportunities.

• Mediates disagreements between stakeholders.

• Maintains focus on patient outcomes.

• Uses diplomacy to resolve service delivery issues.

MINIMUM QUALIFICATIONS:

Requires a Bachelor's Degree in Social Work, Psychology, Education, or a related field with at least 5 year(s) of experience in in a health care or educational setting (preferably K-12).

• Proficiency in electronic systems including, but not limited to, Google Suite, Trayt, Slack, Athena or Epic, Calendly.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Master's Degree in Social Work, Psychology, Education, or a related field with at least  year(s) of experience in

• Knowledge of managed care, medical terminology, patient referral process, claims, and CPT coding.

• Experience working with pediatric behavioral and mental health patient populations.

• Knowledge of educational practices supporting mental health and social emotional learning in K-12 settings.

• Experience developing, refining, and evaluating patient care plans or student education plans.

• Bilingual (English/Spanish) language proficiency.

LICENSES, REGISTRATIONS OR CERTIFICATIONS

REQUIRED:

• None

PREFERRED:

• None

Salary Range

$51,292 + depending on qualifications

Working Conditions

• Standard office equipment

• Repetitive use of a keyboard

• May be exposed to such occupational hazards as communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications, and disoriented or combative patients, or others.

Required Materials

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor

• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.  You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.  Documents need to be presented no later than the third day of employment.  Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.