- Location
- West Perth, WA
- Workplace
- Remote, Hybrid, Onsite
- Type
- Full-time
- Department
- Sales
- Closing date
- Today
- Source
- Vincere
Description
Position Description
Position Description Page 1 of 5
Position Description
Position Description Page 2 of 5
Position title: Strategic Sales and Client Services Manager Reports to: (Manager Title) CFO
Department/Team: (Department/ Team Name) Sales & Marketing
Location/ Travel Required: (Australia/US) (Onsite/Remote/Hybrid) Australia / Onsite / WFH x1 day/week
Working Pattern: (Full Time/Part Time/ Contract and Work Hours/ Week) Full time Permanent
Role Level: (SFIA if relevant) Role to be mapped**
Position Description Page 3 of 5
Role Purpose / Summary
The ChemAlert Strategic Client Partner owns the post-sale relationship with enterprise clients, ensuring ChemAlert is adopted as a validated chemical intelligence platform. The role is responsible for client retention, adoption, expansion, executive engagement and translating ChemAlert’s scientific, regulatory and product stewardship capabilities into measurable business value.
Key Responsibilities / Accountabilities
Area What they need to do
Relationship ownership
Manage the ongoing relationship with key accounts across EHS, product stewardship, procurement, operations, IT, sustainability and executive stakeholders.
Enterprise adoption
Ensure clients are actually using ChemAlert beyond basic SDS search — approvals, inventory, reporting, product stewardship, training, mobile, labelling, lifecycle indicators.
Value translation Convert ChemAlert’s technical/scientific capability into business value: reduced risk, faster approvals, cleaner audits, better reporting, safer chemical decisions.
Renewal protection
Own renewal health, usage reviews, stakeholder engagement, risk flags and commercial retention.
Expansion growth Identify additional sites, modules, business units, jurisdictions, integrations and product stewardship use cases.
Client advocacy Bring client needs back into RMT: product gaps, workflow issues, integration needs, reporting requirements and industry-specific opportunities.
Governance cadence
Run quarterly business reviews, roadmap sessions, training reviews, usage reports and executive check-ins.
Implementation bridge
Work with implementation, support, regulatory/scientific teams and product to ensure promises made in sales are delivered in operations.
Position Description Page 4 of 5
Key Skills, Key Competencies & Attributes
Skill Application
Enterprise account management
Must be able to manage large, complex, multi-stakeholder clients.
EHS / chemical compliance literacy
Does not need to be a chemist, but must understand SDS, GHS, HazCom, REACH, TSCA, DG, approvals and reporting concepts.
Commercial discipline Must protect renewals, spot expansion and manage procurement conversations.
Project coordination Must keep internal teams aligned around client deliverables.
Executive communication
Must translate ChemAlert into risk, cost, compliance and governance language.
Technical curiosity Must be comfortable discussing integrations, APIs, SAP, data migration and reporting workflows.
Consultative mindset Must diagnose client problems, not just respond to tickets.
Attributes
• Highly self-driven and self-motivated, with the ability to operate effectively without needing significant day-to-day direction.
• Dynamic, energetic and commercially minded, with a strong drive to create opportunities and achieve results.
• Proactive and solutions focused; does not wait for the client to identify what they need. • Confident and credible, with the ability to respectfully challenge clients and influence their
thinking. • Comfortable operating in ambiguity and taking ownership of issues through to resolution. • Strong relationship builder who balances commercial outcomes with genuine long-term
client value. • Resilient, adaptable and persistent, with a strong sense of accountability. • Collaborative and willing to work hands-on with colleagues across the business to achieve
the best client outcome.
Experience & Qualifications
• Experienced strategic/consultative sales and enterprise client manager, rather than a traditional customer service or reactive account-management profile
• Retention, adoption, expansion, executive engagement and translating technical capability into business value central to the role
Position Description Page 5 of 5
• Commercially minded who can manage complex enterprise accounts, protect renewals, identify expansion opportunities and proactively diagnose what a client needs
• Experience conducting strategic client reviews, including business reviews, account planning, usage/adoption reviews, roadmap discussions and executive stakeholder meetings.
• Demonstrated ability to identify commercial opportunities across additional products, services, sites, business units or use cases and progress these opportunities through the sales cycle
• Experience managing competing priorities and multiple enterprise accounts with a high degree of ownership and autonomy.
Desirable
• Experience working with enterprise software, SaaS platforms or technically complex products and solutions.
• Experience within EHS, chemical management, regulatory compliance, product stewardship, risk management, sustainability or a related industry.
• Exposure to chemical compliance concepts such as SDS, GHS, HazCom, REACH, TSCA, dangerous goods, chemical approvals and regulatory reporting.
• Experience working with enterprise systems, integrations, APIs, ERP platforms such as SAP, data migration or reporting solutions.
• Experience managing clients operating across multiple sites, jurisdictions or international markets.
Qualifications
Desirable
• Relevant tertiary qualification in Business, Commerce, Marketing, Management, Technology or a related discipline, or equivalent demonstrated professional experience in strategic sales and enterprise client/account management.
• Formal training or certification in consultative selling, strategic account management, customer success or solution selling.
• Qualifications or professional development relating to EHS, WHS, risk management, chemical management, regulatory compliance, sustainability or product stewardship.
• Relevant CRM, SaaS, technology or enterprise software sales/account-management training.
Position Description Page 6 of 5
SFIA9 Competencies
GENERIC ATTRIBUTES
SFIA TITLE CODE MIN LEVEL
TECHNICAL SKILLS
LEADERSHIP / PEOPLE MANAGEMENT (If applicable)
Position Description Page 7 of 5
RMT Values + Behaviours
Stay Curious
We are relentlessly and unapologetically curious. We are always willing to test and learn, asking big questions to reveal new opportunities.
People Before Profit
We protect and advocate for the end user, treat our team like family and build relationships for tomorrow, not just today. When we do the right thing by people, profit will follow.
Go Further
We don’t settle for the status quo, delivering above and beyond expectations. We continually raise the bar for ourselves and others. Our work is never truly done.
In The Trenches
We are humble. No task or person is too small or too big. We all contribute to the mission.
