- Location
- APAC
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Global
- Seniority
- Manager
- Experience
- 2+ years
- Source
- Lever
Description
About Central
Central builds AI agents that do real work for businesses. Our agents are designed to answer phones, book appointments, look up records, follow up with customers, transfer calls, and integrate into scheduling and healthcare systems. As we rapidly expand into back-office workflows, we are looking for a passionate Customer Success & Account Manager to join our fully remote team.
In this role, you will own the customer relationship post-signature, ensuring a smooth onboarding process, facilitating adoption, and driving retention and expansion. You'll be responsible for configuring AI agents and troubleshooting issues before escalating to engineering. We value swift action, and your efforts will directly impact customer satisfaction and business growth.
Skills
Upselling
Benefits
Fully remote work environment with opportunities to collaborate with a diverse team.Access to ongoing professional development and learning opportunities.Competitive compensation package based on experience.Opportunity to work in a fast-paced, innovative company at the forefront of AI technology.Culture of open communication and continuous improvement.Involvement in shaping the future of AI solutions for businesses.