Business Analyst - Clerk's Office, AI Focus

The Ada County Clerk’s Office, proudly named one of Idaho’s Best Places to Work multiple years in a row, is driven by a passion for public service and building trust in government. Our culture is rooted in kindness, joy, innovation, transparency, and a focus on what matters most: our customers and each other. If you have both the heart and the drive to serve the public, we’d love to meet you.

The Ada County Clerk’s Office is a great place to work! Within Ada County, there are more than 2000 employees dedicated to enhancing our community’s quality of life. Within the Clerk’s Office there about 200 employees and this is an exciting opportunity to join a team that’s making a real impact every day. 

Why Work With Us?

 We offer a competitive Total Rewards package that adds approximately 40% to your base salary, including:

• Comprehensive medical, dental, and vision coverage
• Generous vacation and sick leave starting day one
• 11 paid holidays each year
• One of the nation’s top state retirement systems (11.96% employer contribution)
• 457(b) plan with up to 3% county match, plus a 401(k)
• Paid parental leave, life insurance, and wellness programs
• Ongoing training opportunities

What We Do

The Ada County Clerk’s Office serves the community through five divisions: Court Clerks, Recorders, Auditors, Elections, and Community Programs. If you have ever voted, filed court documents, obtained a marriage license, applied for rental assistance or researched how your property tax dollars are spent, you’ve experienced our work firsthand. We do our best each and every day to make sure Ada County citizens have a smooth and efficient experience with our office. 
 
Learn more about Ada County Clerk's Office by visiting our website. Ada County Clerk's Office

REQUIRED: A letter of interest and an updated resume must be submitted with your application to be considered for any Clerk’s Office positions.

POSITION GENERAL SUMMARY:
The Business Analyst leads the responsible and strategic exploration, evaluation, and governance of artificial intelligence (AI) and emerging technologies across the Ada County Clerk’s Office. The analyst monitors the changing needs of business operations and is able to assess the impact of those changes. The incumbent focuses on the effective use of resources of both people and technology. The incumbent performs reviews, assessments, and the development of Clerk’s Office business processes and makes recommendations for technology initiatives as well as the development, analysis, and execution of related policy.

Positioned within the Administration Division, this role supports cross-functional operations including Elections, Courts, Community Programs, Auditor, and Recorder functions as well as acting as a liaison with other County departments and external stakeholders.

This position does not perform technical system implementation, but instead focuses on identifying opportunities, guiding responsible use, supporting staff adoption, and ensuring all emerging technology related efforts align with legal requirements, data privacy standards, and the Clerk’s Office commitment to accuracy, transparency, and public trust.

This role supports the Clerk’s mission to serve and build trust. The Business Analyst is expected to demonstrate kindness, be joyful, support innovation, communicate transparently, and remain focused on work that supports the Court’s core responsibilities and service to the community and our team.

DISTINGUISHING FEATURES OF THE CLASS:This position is given a high degree of latitude to exercise independent discretion and judgment. At this level, analysis is complex due to variations within the organization, operations, and systems processes.  In addition, the actions and decisions made by this position will impact the decisions made by the Clerk of Court.

• Provides strategy and use case identification: partners with division leaders to identify practical, low-risk opportunities for AI and automation, evaluates potential use cases based on impact, risk, and alignment with public service priorities, develops and maintains a prioritized roadmap of AI opportunities across the Clerk’s Office, and advises leadership on where AI can and should not be used;
• Coordinates Governance, Risk & Policy Development: Leads development and ongoing refinement of AI usage policies, including: prohibition of entering sensitive or protected data into AI tools; election security and integrity safeguards; public records and records retention compliance; and data privacy and confidentiality standards; 
• Establishes clear guidelines and guardrails for staff use of AI tools; 
• Partners with legal, HR, and IT to ensure compliance with applicable laws and county policies;
• Coordinates and leads staff training & adoption: Develops and delivers training on approved AI tools and responsible use practices, creates simple, practical guidance for staff (what’s allowed, what’s not, and why), supports divisions in safely integrating AI into day-to-day workflows, and promotes thoughtful adoption while reinforcing accountability; 
• Provides cross-functional coordination: Serves as a central point of coordination between Clerk’s Office divisions, IT, and other county departments, helps translate operational needs into requirements for IT or external vendors (without directly implementing solutions), and ensures a level of consistency in how AI is approached across functions; 
• Monitors performance tracking & ensure continuous improvement: Evaluates external AI tools and consultants for alignment with Clerk’s Office needs and risk tolerance, tracks outcomes such as efficiency gains, risk reduction, and service improvements, reports progress and recommendations to Clerk’s Office leadership, and continuously refines approach based on lessons learned and emerging best practices.

• Bachelor’s degree in Business, Public Administration, Communications, or a related field; Or equivalent combination of education and experience;
• Knowledge of AI tools and concepts (no coding required, but strong conceptual understanding expected) such as data engineering, neural network architectures, math behind optimization and gradient descent, Large Language Models, and Generative AI;
• Knowledge of AI Ethics and Governance such as bias mitigation, AI transparency, and global regulations;
• Proven aptitude in curiosity, rapid learning, and critical thinking;
• Knowledge of communication techniques;
• Knowledge of administrative computer technology and electronic communication technology;
• Knowledge of computer systems operation and database development;
• Ability to work across multiple divisions and build alignment;
• Ability in analytical reasoning to review complex business problems and determine if and how an AI solution is technically feasible;
• Ability to translate complex, technical topics into clear, practical guidance for employees and all stakeholders;
• Ability to provide change management techniques to support staff through innovative ways of working;
• Ability to participate in the development of the offices’ long and short-term strategic goals;
• Ability to recommend goals, initiatives, and innovative best practices to the leadership team;
• Ability to conceptualize and implement system upgrades, employee training, and public information projects;
• Ability to monitor program effectiveness and implement improvements.

OTHER REQUIREMENTS

• Risk awareness: Strong understanding of privacy, compliance, and public trust implications; 
• Communication: Can translate complex topics into clear, practical guidance; 
• Influence without authority: Able to work across divisions and build alignment;
• Change management: Supports staff through new ways of working; 
• Practical mindset: Focuses on realistic, usable solutions—not theoretical ones.

• Work is performed primarily in an office environment and the employee in this class is subject to inside environmental conditions;
• May be required to lift up to 20 lbs.; 
• Requires sufficient personal mobility and physical reflexes, which permits the employee to function in a general office environment to accomplish tasks.

DISCLAIMER:
To perform this job successfully, an individual must be able to perform the essential functions satisfactorily with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work being assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of individuals in the job. This job description is not an employment agreement and/or an expressed or implied employment contract. Management has the exclusive right to alter this job description at any time without notice. Ada County provides Veteran’s Preference for all County jobs except for those deemed “key positions” in accordance with Title 65, Chapter 5 of Idaho Code.