- Location
- Four Seasons Puerto Rico, United States of America
- Type
- Full-time
- Experience
- 1+ years
- Closing date
- Today
- Source
- Workday
Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Nestled along a two-mile (3.2-kilometre) stretch of beach in Puerto Rico’s Bahia Beach community, Four Seasons Resort and Residences Puerto Rico is also surrounded by its own 483-acre (195-hectare) private nature reserve. The property is seamlessly integrated with its natural surroundings, allowing guests and residents to immerse themselves in the white sand beaches, verdant walking trails, and myriad outdoor activities – from golf, tennis, swimming and beyond.About the role:
The Spa Front Desk Agent is responsible for proactively welcoming guests, for dealing with all enquiries and being knowledgeable about treatments, products and services. The Spa Front Desk Agent is assisting guests in scheduling treatments and responding to all interactions in an efficient, courteous and professional manner to achieve maximum customer satisfaction and comfort and is complying with all Four Seasons policies, procedures and standards.
What you will do:
Provides a professional and relaxed service to all guests, with the highest level of hospitality and professionalism, while assisting guests with their arrival and departure at the spa and offers information to guests about other services offered in the spa as well as the hotel including:
Proactively welcome guests with a welcome amenity, makes them feel welcome, pampers them and provide excellent service Is knowledgeable about treatments, products and services offered as well as their pricing, processes and handles gift certificate requests
Schedules treatments to maximize use of time within the treatment schedule
Keeps all spa reception area neat and cleans including the staff lounge, spa desk, refreshment stations and retail area. The retail area will be kept at all times in an impeccable visual appearance with sold items being re-stocked.
Escorts guests to the appropriate locker room and provides an orientation of the area and amenities if no attendant available
What you will bring:
Minimum 1 year of experience in a similar role, in a luxury hotel setting preferred.
Requires the ability to multi-task on several items at once.
Working knowledge of computer systems, hotel operating systems and experience with Microsoft Suite
Candidate must have excellent personal presentation and interpersonal skills.
Excellent communication in both English and Spanish language required
What we offer:
Energizing Employee Culture where you are encouraged to be your true self!
Competitive salary and a comprehensive benefits package
Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary dry cleaning for business clothing
Complimentary employee meals
Paid holidays, vacation, and sick days
Culinary, retail and wellness experiences at special rates
Schedule & Hours:
Full Time, Rotating Schedule
