Dental Administrator I

Dental Administrator I

Department: Administration
Reports To: Operations Manager
Status: Hourly, Non-Exempt
Pay Range: $19.00–$23.00/hour

Position Summary

At Jackson Dental, we believe every interaction has the power to change someone's day. As a Dental Administrator I, you are often the first and last person our patients interact with, making you an essential part of the patient experience.

This position is more than answering phones or scheduling appointments—it's the foundation of a career in dental administration. We are committed to investing in our team through mentorship, education, and opportunities for growth. Whether your goal is to become an expert administrator, specialize in a specific area, or pursue leadership, we believe in developing people from within.

Primary Responsibilities

Patient Experience

• Welcome every patient with warmth, professionalism, and compassion.
• Deliver exceptional customer service in person and over the phone.
• Build trust by communicating clearly and respectfully.
• Protect patient confidentiality and uphold HIPAA standards
  

Administrative Operations

• Check patients in and out accurately and efficiently.
• Schedule appointments according to office guidelines.
• Maintain accurate patient records and documentation.
• Collect payments and process routine administrative tasks.
• Support daily office operations and maintain an organized front office.

Team Support

• Communicate effectively with providers and teammates.
• Follow established systems and procedures.
• Assist other team members as needed to support the success of the practice.
• Demonstrate flexibility in a fast-paced environment.

Core Expectations

Every Dental Administrator I is expected to:

• Put patients first in every interaction.
• Take ownership of their work and follow through on commitments.
• Communicate professionally and respectfully.
• Support teammates and contribute to a positive culture.
• Seek opportunities to learn and improve.
• Demonstrate integrity, accountability, and attention to detail.
• Represent Jackson Dental's mission and values every day.
  

Qualifications

• High school diploma or equivalent.
• Previous customer service, administrative, or healthcare experience preferred but not required.
• Strong communication and organizational skills.
• Basic computer proficiency.
• Positive attitude and willingness to learn.
  

Career Growth

The Dental Administrator I role is the first step in Jackson Dental's administrative career path.

Growth opportunities include:

• Dental Administrator II
• Senior Dental Administrator
• Scheduling Coordinator
• Communications Coordinator
• Treatment Coordinator
• Insurance Coordinator
• Administrative Operations Manager

Advancement is based on demonstrated competency, performance, initiative, and alignment with Jackson Dental's culture—not simply years of service.

Performance Standards

Success in this role is measured by the ability to:

• Create an exceptional patient experience.
• Complete work accurately and efficiently.
• Work collaboratively with the team.
• Demonstrate reliability and professionalism.
• Continuously develop knowledge and skills.
• Positively contribute to the culture and success of Jackson Dental.
  

Our Commitment

At Jackson Dental, we don't simply hire employees—we invest in people.

We are committed to providing:

• Ongoing training and mentorship
• Continuing education opportunities
• Clear expectations
• Opportunities for advancement
• A positive, team-focused culture
• Meaningful work that makes a difference in our patients' lives

We believe that when our team members grow, our practice grows alongside them.