- Location
- Netherlands
- Workplace
- Hybrid
- Department
- IT
- Experience
- 9+ years
Description
About Us:
We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.
Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!
To learn more about life at LogicMonitor, check out our Careers Page.
What You'll Do:
The Senior AI Growth Strategist partners with Edwin customers to ensure they successfully operationalise AI, achieve measurable business outcomes, and accelerate their journey towards Autonomous IT.
This role goes beyond traditional Customer Success. While Edwin deployments may succeed technically, long-term customer success depends on sustained user adoption, operational change, executive alignment, and measurable value realisation. The Senior AI Growth Strategist owns that journey, helping customers turn successful implementations into meaningful and lasting business outcomes.
Working with a portfolio of strategic and complex enterprise customers, you will combine technical expertise, business consulting, data-driven insights, and executive engagement to maximise adoption, improve customer health, demonstrate ROI, and identify opportunities for continued growth.
As a senior member of Edwin’s AI Growth organisation, you will also support the development of other AI Growth Strategists, contribute to customer engagement methodologies and playbooks, and help improve how Edwin delivers value at scale.
You will work closely with AI Impact, Product, Engineering, Sales, Marketing, Enablement, and LogicMonitor Customer Success teams to ensure customers continuously realise value from Edwin while providing actionable feedback that shapes the future of the platform.
Here's a closer look at this key role
- Own the success of a portfolio of strategic and complex Edwin customers.
- Drive successful operational adoption following Edwin deployments.
- Develop and execute AI Success Plans aligned with each customer’s business objectives.
- Guide customers from implementation through adoption, value realisation, expansion readiness, advocacy, and Autonomous IT maturity.
- Monitor customer health, adoption, product usage, AI maturity, and operational outcomes.
- Identify risks early and lead cross-functional recovery plans before customer outcomes are impacted.
- Conduct Executive Business Reviews that clearly demonstrate business value, ROI, and progress against agreed success measures.
- Build trusted relationships with senior and executive stakeholders.
- Help customers identify and prioritise AI use cases that deliver measurable business impact.
- Identify opportunities to expand Edwin adoption across additional teams, workflows, and use cases.
- Capture customer outcomes, success stories, references, and advocacy opportunities.
- Represent the Voice of the Customer by providing actionable feedback to Product, Engineering, and go-to-market teams.
- Mentor AI Growth Strategists and contribute to the development of team playbooks, methodologies, and best practices.
- 9+ years of experience in Customer Success, Professional Services, Technical Account Management, Solutions Consulting, AI/ML, enterprise SaaS, or technical consulting, supporting complex enterprise customers.
- Demonstrated success owning strategic customer relationships and delivering measurable adoption, value realisation, retention, and growth outcomes.
- Experience working with senior and executive stakeholders and influencing decisions across complex customer organisations.
- Strong technical aptitude, with the ability to understand AI-driven solutions, observability platforms, integrations, APIs, automation, cloud environments, and enterprise operational workflows.
- Experience developing customer success plans, conducting Executive Business Reviews, measuring ROI, and proactively managing customer health and adoption.
- Proven ability to lead complex, cross-functional customer initiatives involving technical, commercial, and executive stakeholders.
- Consultative and analytical skills, with the ability to translate technical capabilities into clear business outcomes.
- Experience identifying expansion opportunities through customer adoption and demonstrated value.
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LogicMonitor is an Equal Opportunity Employer
At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.
For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Our goal is to ensure an accessible and inclusive experience for every candidate.
If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form.
Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor’s U.S. Pay Transparency Nondiscrimination Provision.