- Location
- San Jose, California, USA
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Cloud Ops
- Seniority
- Manager
- Experience
- 3+ years
- Source
- Greenhouse
Description
About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
Role
We are looking for a Technical Project Manager to join our team. This is a Hybrid (San Jose, 3 days a week) role, reporting to the Sr Manager, Technical Program Management in the REIS Reliability Engineering and Infrastructure Services department. The Technical Project Manager manages end-to-end procurement workflows for data center-related services, overseeing requests from intake through completion in Coupa and ensuring timely, accurate handling of requisitions, purchase orders, service requests, invoices, and reporting. This role improves operational efficiency and service-level performance through accurate tracking, cross-functional coordination, strong process discipline, and consistent follow-through.
What you’ll do (Role Expectations)
- Manage procurement request intake through a shared team alias, ensuring requests are complete and accurately entered, tracked, and fulfilled in Coupa, Jira, and related systems.
- Support end-to-end processing for purchase orders and data center-related services, including colocation, IP transit, interconnects, blanket POs, and renewals
- Monitor request progress against SLA expectations, following up on missing information, approvals, and blockers to drive timely resolution
- Assist with contract routing, invoice reconciliation, billing and payment inquiries, Finance coordination, and tracking of related requests through Asana
- Maintain trackers, reports, and process documentation, reconcile reporting data, and contribute to workflow improvements, operational consistency, and ad hoc projects
Who You Are (Success Profile)
- You thrive in ambiguity, remaining comfortable building the path as you walk it and viewing a dynamic environment as the raw material to build something meaningful.
- You are a problem-solver who actively seeks out challenges, energized by the knowledge that solving hard problems delivers the biggest impact.
- You are a high-trust collaborator who is ambitious for the team, embracing our challenge culture by giving and receiving clear, respectful feedback.
- You operate with urgency, focusing relentlessly on execution and maintaining a bias for action to quickly deliver high-impact results for the customer and the team.
- You are evidence-based, utilizing data and analytics to find the truth, measure what matters, and replace assumptions with certainty to drive better outcomes.
What We’re Looking for (Minimum Qualifications)
- Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
- 3+ years of experience in procurement operations, order management, or a similar operational role, including experience using Coupa and workflow or collaboration tools such as Jira, Confluence, Asana, Ironclad, and Google Workspace
- Experience supporting procurement workflows, preferably for data center-related services such as colocation, space and power, IP transit, interconnects, cross-connects, or similar infrastructure services
- Familiarity with contract and billing terms, including MRC and NRC, and the ability to support billing validation and related operational processes
- Strong attention to detail, with the ability to manage high request volumes accurately, work within structured workflows and SLA-driven environments, and maintain timely processing
- Strong analytical, communication, and organizational skills, including the ability to manage spreadsheets, reconcile data variances, maintain accurate reporting, exercise sound judgment, and collaborate effectively across internal teams
What Will Make You Stand Out (Preferred Qualifications)
- Bachelor’s degree in Business, Supply Chain, Finance, or a related field, or equivalent practical experience
- Strong critical thinking skills, with the ability to make sound judgments, work through ambiguity, take appropriate initiative, and own outcomes
- Demonstrated ability to manage and organize high volumes of project-related communications and documentation
#LI-AJ1 #LI-Hybrid
Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.
The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler's hybrid working model and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
