Manager of Clinical Program Support Full Time

Cost Center

158 Case Management

Scheduled Weekly Hours

40

Work Shift

Shift & Status

Who Are We?

We at Pine Rest believe in the power of healing and that everyone in our community has the right to expert care for mental health and substance use disorders. We are much more than just the third largest non-profit behavioral health system in the country, our 220-acre main campus, and our network of clinical sites across Michigan. We are a tight-knit community of healers who witness the impact of our life-changing work each day.

Each day, we are closing the gaps in access to care. We are innovating through leading-edge research, testing, programs, and treatment modalities that others replicate across the country. Our services include a state-of-the-art psychiatric urgent care center and a soon-to-be-built pediatric behavioral health center, outpatient, inpatient, partial hospitalization (day programs), assessment and testing, residential, addiction treatment and specialty services such as crisis response, employee assistance programs, forensic psychiatry and psychology, and neuromodulation. On-the-job educational programs for nurses, psychologists, advanced practice providers, psychiatrists, and chaplains are equipping the next generation of care providers.

We are passionate about serving and are honored to be a part of this incredible work.

Position Summary:

Within the framework of the organizational management philosophy, the Manager of Clinical Program Support is responsible for the leadership, administration, coordination, and oversight of Clinical Program Support Services across assigned hospital and residential programs. This includes the supervision and development of Board-Certified Behavior Analysts (BCBAs), Applied Behavior Analysis (ABA) staff, Peer Support Specialists, Engagement Specialists, and Volunteer Services. The Manager ensures that clinical support programming promotes patient engagement, recovery, safety, and high-quality behavioral healthcare through evidence-based behavioral interventions, therapeutic engagement activities, peer support services, and volunteer programming. The position partners closely with interdisciplinary leaders to improve the patient experience, optimize clinical outcomes, and ensure compliance with regulatory, accreditation, and organizational standards. The Manager demonstrates exceptional customer service, servant leadership, operational excellence, and enthusiasm for Pine Rest's mission and values.

Principal Duties and Responsibilities:

Leadership & Program Oversight

• Provides operational leadership and supervision for BCBAs, ABA staff, Peer Support Specialists, Engagement Specialists, and Volunteer Services.
• Develops staffing models, workflows, and standardized programming that support patient engagement, recovery-oriented care, and operational excellence.
• Ensures Clinical Program Support services comply with organizational goals, evidence-based practices, regulatory requirements, and departmental standards.
• Collaborates with interdisciplinary teams to integrate Clinical Program Support services into patient treatment and the therapeutic milieu.
• Participates in strategic planning, program development, and continuous quality improvement initiatives to enhance service delivery and patient outcomes.
• Leads change initiatives by implementing best practices, improving workflows, and fostering innovation.
• Recruits, develops, mentors, and evaluates staff while overseeing onboarding, competency validation, orientation, and ongoing professional development.
• Establishes performance expectations, promotes accountability, and fosters a collaborative, recovery-oriented culture consistent with the organization's mission and values.
• Oversees departmental budgets, resources, and operational performance to ensure responsible stewardship and achievement of program goals.
• Represents Clinical Program Support Services on organizational and external committees and maintains current knowledge of behavioral health, leadership, and regulatory best practices.
• Maintains required certifications, annual competencies, and mandatory training.

Patient Engagement

• Oversees the development, implementation, and evaluation of structured and unstructured patient engagement programming throughout the hospital.
• Ensures engagement activities promote therapeutic participation, socialization, coping skills, recovery, and meaningful use of leisure.
• Monitors participation rates and patient satisfaction to continually improve engagement programming.
• Leads initiatives designed to reduce patient boredom, improve therapeutic milieu, and enhance the overall patient experience.

Peer Support Services

• Oversees hospital-based Peer Support programming consistent with recovery-oriented principles.
• Provides leadership regarding the appropriate utilization of certified Peer Support Specialists within interdisciplinary treatment teams.
• Develops workflows defining peer roles, referrals, documentation expectations, and collaboration with licensed clinicians.
• Ensures Peer Support services comply with applicable state regulations and organizational policies.

Volunteer Services

• Oversees hospital volunteer programming in collaboration with Human Resources and Volunteer Services.
• Develops meaningful volunteer opportunities that enhance patient experience while maintaining patient safety and regulatory compliance.
• Ensures volunteers receive orientation, competency validation, supervision, and ongoing education.
• Evaluates volunteer program effectiveness and identifies opportunities for program expansion.

Behavioral Services

• Provides clinical consultation on behavioral assessment and intervention across inpatient and residential psychiatric settings.
• Supports interdisciplinary teams in managing complex behavioral presentations through Applied Behavior Analysis (ABA) principles and positive behavior support.
• Oversees the development, implementation, and evaluation of individualized behavior support plans based on functional behavioral assessments.
• Ensures behavioral interventions are integrated into patient-centered treatment planning and implemented consistently across care settings.
• Oversees the completion of functional behavioral assessments, behavioral data collection systems, and ongoing evaluation of treatment effectiveness.
• Provides training and consultation to clinical staff on behavior support strategies, intervention implementation, and behavioral data collection.
• Ensures behavioral programming complies with professional standards, regulatory requirements, and the BCBA Code of Ethics.

Quality Improvement

•  Develops and monitors key performance indicators (KPIs) for Clinical Program Support Services, including patient engagement, patient experience, behavioral outcomes, utilization of support services, staff productivity, and reduction of restrictive interventions.
• Utilizes quality improvement methodologies and data analytics to evaluate program effectiveness, improve operational performance, and enhance patient outcomes.
•  Provides leadership and technical expertise in quality and performance improvement by supporting interdisciplinary teams with data, tools, and strategies to identify opportunities and remove barriers to success.

Performs other duties as assigned.

Supervisory Responsibilities:

Supervises Clinical Program Support personnel including, but not limited to:

• Board-Certified Behavior Analysts (BCBAs)
• Applied Behavior Analysis (ABA) staff
• Peer Support Specialists
• Engagement Specialists
• Volunteer Services personnel

Responsible for hiring, coaching, scheduling, performance evaluations, competency validation, corrective action, and professional development.

Required/Desired Qualifications:

Education, Training, and Experience:

• Master's degree in Behavior Analysis, Psychology, Social Work, Counseling, Healthcare Administration, or related behavioral health field.
• Michigan licensure, when applicable.
• Five years of progressive leadership experience in behavioral health, psychiatric services, or related healthcare setting, preferred.
• Experience supervising multidisciplinary teams preferred.

Specific skills, knowledge, and abilities:

• Ability to provide care/service within the scope of: Holding a conviction to express Christ’s love and compassion to recipients of services, coworkers, and surrounding communities through integrity, stewardship, empowerment, the promotion of diversity, equity, inclusion, and professional excellence.
• Ability to provide culturally inclusive care with a wide range of individuals in a diverse community setting.
• Substantial interpersonal skills are necessary to provide effective leadership of staff and to develop cooperative work relationships with internal and external customers.
• A high level of analytical ability and comprehensive knowledge base are necessary to design new programs/procedures and to evaluate the extent to which existing programs/procedures meet organizational needs. Ability to challenge established ways of doing things in a constructive manner.
• Leadership skills to direct and facilitate others towards objectives that contribute to the success of the organization.
• Ability to utilize computer systems; computer skills and knowledge of various software.
• The candidate may be required to possess a valid Michigan driver’s license and ability access Pine Rest Transportation Vehicles in the performance of job duties.
• Strong leadership of multidisciplinary teams.
• Knowledge of recovery-oriented behavioral healthcare.
• Knowledge of trauma-informed care principles.
• Ability to lead change across multiple service lines.
• Excellent conflict resolution and coaching skills.
• Ability to interpret quality metrics and operational data.
•  Experience with program development, budgeting, and strategic planning.