Mortgage Loan Servicing Credit Reporting & Maintenance

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

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Job Description:

At Regions, the Loan Servicing & Customer Service Specialist performs a variety of operational tasks within Loan Servicing which may include special servicing, loan workout, investor relations, and loan operations. This position is formally trained to provide customer service back up support when call volumes are high. This position is formally trained to provide customer service back up support when call volumes are high. During those peak times, this position will also respond to customer’s inquiries or complaints regarding Loan Servicing products or services.

Primary Responsibilities

• Receives and reviews incoming work, contacting appropriate resources as needed
• Reviews loan documentation for accuracy
• Completes validation of loan documentation, reports, and/or systems
• Documents missing, incorrect, or incomplete documents and/or data
• Performs data entry and/or enters loans into the appropriate systems
• Resolves escalated or complex customer or associate inquiries as necessary and communicates when applicable
• Prepares, edits, distributes, and/or corrects specialized and/or complex documents/reports
• Researches and resolves loan related issues which may include missing payments, disputed accounts history requests and general loan related questions
• Works under limited supervision following established guidelines and procedures
• Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies
• Coordinates problem resolution with appropriate departments
• Informs customers of standard procedures or resolution of problem
• Provides guidance to less experienced team members
• Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED
• Four (4) years of banking or related work experience
• Applicants will be expected to pass any assessment associated with the position

Preferences

• Knowledgeable of loan operations activities

Skills and Competencies

• Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
• Ability to work in a fast-paced environment
• Data entry and typing skills
• Excellent customer service skills
• Proficient in Microsoft Excel and Word
• Strong time management
• Strong written and verbal communication skills

Overview: Responsible for credit reporting, credit reporting disputes, year end tax form preparation and production, detailed account research, and various maintenance tasks. 

Strongly Preferred:

Experience with HELOCS & HELOANS

Schedule & Work Arrangement:

Schedule: Monday through Friday with flexible start times of 7:00 AM, 7:30 AM, or 8:00 AM.
 

Work Environment: Full-time on-site for the first six months to support training and development. Following this period, associates may be eligible for a hybrid schedule of three in-office days and two remote days, subject to performance and business requirements.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$42,075.00 USD

Median:

$51,543.00 USD

Incentive Pay Plans:

This job is not incentive eligible.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time

• 401K with Company Match

• Medical, Dental and Vision Benefits

• Disability Benefits

• Health Savings Account

• Flexible Spending Account

• Life Insurance

• Parental Leave

• Employee Assistance Program

• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.

https://www.regions.com/about-regions/welcome-portal/benefits

Location Details

Hattiesburg Mortgage Ops

Location:

Hattiesburg, Mississippi

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.