Supply Chain Operations Analyst (Billing & Customer Experience)

Overview

CAREERS TO SMILE ABOUT 

 

At PepsiCo, you’ll discover a place where our mission is to create smiles around the world. With a portfolio of more than 500 beloved brands including, Gatorade, Lay’s and Quaker, our work touches millions of people every day. 

 At the heart of the company is a team of thinkers, creators, and problem-solvers who collaborate to innovate and turn ideas into action. Driven by innovation and a focus on creating joyful moments through food and drinks, our decisions are guided by consumer centricity, creating opportunities for our associates to do meaningful work and make a lasting impact in the communities we serve. 

 Whatever your role, you’ll be part of a global community that values your ideas and empowers you to make an impact, on your career and on the world around you. 

 

Responsibilities

The Opportunity  

 

Join PepsiCo's North America Beverage Contract Operations team and play a key role in ensuring billing accuracy, financial integrity, and exceptional customer service across our beverage network. As a Supply Chain Operations Analyst, you will investigate and resolve post-shipment billing discrepancies, manage operational requests, and collaborate with multiple stakeholders to ensure accurate transactions, timely resolutions, and a seamless customer experience. This role offers a unique opportunity to develop expertise in supply chain operations, invoicing processes, SAP migration initiatives, and data-driven decision making while supporting one of PepsiCo's largest businesses.

 

Your Impact  

• Investigate and resolve post-shipment billing discrepancies raised by bottlers and franchise partners, validating quantities, shipments, inventory records, and delivery information.
• Ensure accurate processing of credits, debits, returns, and invoice adjustments while protecting PepsiCo's financial accuracy and compliance.
• Manage requests received through the SPA mailbox, prioritizing, tracking, and resolving inquiries within established Service Level Agreements (SLAs).
• Coordinate with Inventory, Finance, Customer Service, and Operations teams to gather information, resolve issues, and communicate updates to stakeholders.
• Support Reverse Logistics activities, including product returns, documentation management, and coordination with distribution centers and inventory teams.
• Process sample orders requested by Marketing and other business partners, ensuring accurate execution and timely delivery.
• Monitor operational performance and identify opportunities to improve efficiency, reporting accuracy, and customer experience.
• Utilize Excel, Power BI, and business systems to analyze data, support reporting activities, and drive process improvements.
• Contribute to ongoing business transformation initiatives, including report migrations and process enhancements as part of the SAP transition.

Qualifications

Who Are We Looking For?   

• Advanced English required, both written and verbal.
• 6 months to 1 year of experience in Supply Chain Operations, Order Management, Billing, Inventory, or related operational environments.
• Intermediate Excel skills, including formulas, filters, pivot tables, charts, conditional formatting, and data cleansing.
• Working knowledge of Power BI, including reporting and dashboard analysis.
• Bachelor's degree in Engineering, Supply Chain, Business, Logistics, or a related field.

If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements. 

  

What can you expect from us: 

• Opportunities to learn and develop every day through a wide range of programs.  

• Internal digital platforms that promote self-learning.  

• Development programs according to Leadership skills.  

• Specialized training according to the role.  

• Learning experiences with internal and external providers.  

• We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.  

• Financial wellness programs that will help you reach your goals in all stages of life.  

• A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle. 

• And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.   

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.