Director, Portfolio Management - Business Lending

Director, Portfolio Management - Business Lending

Country: United States of America

It Starts With You:

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.  This is more than a strategic shift.  It’s a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:
The Director, Portfolio Management is responsible for underwriting, credit monitoring and portfolio management to achieve efficiencies and quality of the process and product. The incumbent delivers an optimal customer experience via timely and proactive management of credit renewal and monitoring processes, including proactive client communication and follow-up. In addition, s/he is has direct oversight of Portfolio Managers.

• Maintain credit and collateral monitoring procedures for a portfolio of commercial loans within the Business Credit Center portfolio while maintaining compliance with bank policies. Responsible for detecting and escalating issues that may negatively affect portfolio quality.
• Maintain detailed financial reporting ticklers to ensure timely receipt in compliance with loan documentation, with escalations to credit and line of business management as required.
• Perform periodic reviews of customer credit profile and loan performance to include analysis of updated financial information, covenant compliance, and other documentation to support risk rating recommendations.
• Responsible for minimizing portfolio delinquency by resolving loan payment discrepancies, which includes promptly addressing potential charge-offs in collaboration with the Commercial Loan Workout Team. 
• Primary point of contact for customer inquiries, which may include routine account administration, inquiries about new bank products, or loan document modification.
• Identify revenue generation and cross-sell opportunities for existing customers and work closely with Relationship Management Sales team.
• Manage loan modification and end of term maturities by obtaining updated credit information, preparing well documented recommendations, obtaining credit approval, and coordinating documentation requirements.
• Provide direction, oversight, and training as necessary to a team of portfolio managers in their execution of the above tasks for their assigned portfolios. Expected to be a reliable point of contact for all reporting and account management activities within the assigned portfolio.
• Responsible for the day-to-day management of the assigned portfolio team to include performance management, compliance training, facilitating personal growth objectives, and other activities to drive positive employee engagement.

What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• Bachelor’s Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Required

Qualifications:

• 5+ Years Experience in credit structuring and underwriting and cross selling. - Required.
• Familiarity with commercial & industrial as well as investment real estate markets and transaction structures. – Preferred.
• Understanding of credit analysis, risk analysis, accounting and finance principles.
• Strong credit underwriting skills.
• Demonstrated ability to manage a team, based on subject matter expertise coupled with the ability to gain trust and motivate performance. 
• Experience in credit structuring and prudently accommodating customer credit needs.
• Ability to quickly identify key risks, develop and document mitigating support, and making credit recommendations. - Preferred
• Applies feedback to improve performance and monitors own work to ensure quality.
• Ability to maintain confidentiality of customer and credit information.
• Demonstrated proficiency in organizing and prioritizing work to meet deadlines, with the ability to adapt within a changing environment.
• Proficient in Microsoft Word, Excel, and Outlook.
• Understanding of bank policies and procedures. - Preferred.
• Experience with PROFITMAX, InfoAccess, CME, AS400/Fiserv or other relevant computer programs.

Certifications:

• No Certifications listed for this job.

It Would Be Nice For You To Have:

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Work Authorization & Sponsorship:
Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range:

Minimum:

$101,250.00 USD$165,000.00 USD

 

We Value Your Impact:

Your contribution matters and it’s recognized.  You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers.  Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com) 

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

 

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at [email protected] to discuss your needs.