KEY RESPONSIBILITY AREAS (KRA’s):

The Business Manager, Singapore is responsible for the robust operation of the business within their location. This includes all aspects of the operational processes and infrastructure required to support the business. Responsibilities can be separated into the three core areas covering Operational and Administrative/Support including, but not limited to:

Operational Responsibilities

Overall Operational responsibilities including, but not limited to:

• Drive the company’s marketing campaign and branding initiatives to strengthen its profile and market awareness to support business development, enhance its industry position, and attract and retain talent.
• Assist SG COO in:
  - Planning, organizing and control of all day-to-day activities of the local office.
  - Budget planning and tracking throughout the fiscal cycle.
  - Manage local legal, regulatory compliance and reporting requirements such as outsourcing assessments, tax related reporting etc.
  - Work with global support functions to ensure their requirements, policies and procedures are implemented in Singapore;
  - Ensure that control and risk management issues are identified and addressed appropriately, including items raised through Internal Audit, External Audit and other bodies;
• Implement broader operational initiatives and activities locally as directed by SG COO, SG Country Head or Global management

Reporting & Escalation

The key principle underlying reporting and escalation is that there should be no surprises, as such:

• The SG COO should be kept appraised of any key local issues that may have a wider impact on the Company or that are material in the local context
• The Business and Support Heads should be kept appraised of any key issues that impact their functions.

Assist SG COO in governance meetings and other reporting requirements including, but not limited to:

• Location Governance Meeting (monthly) and Board Meetings (quarterly)
• Other governance meetings required by the local entities / business by the regulators
• Weekly / Monthly / Quarterly reporting requirements
• Other ad-hoc reporting or request for information

Operational Risk Management including, but not limited to:

• Work with relevant stakeholders on Incident Management in line with the Company Incident policy.
• Work with relevant stakeholders Audit Point Management in line with Audit and Compliance departments
• Work with IT and Admin departments on Business Resiliency Management, BCP Testing and Crisis Management Team (CMT) coordination.

Administrative & Support Responsibilities

General support for departments (as applicable):

• Corporate Communication
• Finance
• Legal
• Compliance
• Audit
• Technology
• Operations
• Human Resources
• Admin

General support for departments (as applicable):

• Contract management and annual review for Outsourced Services

• Monitor T&E spend and exceptions

Responsible for tasks assigned by SG COO as required from time to time.

REQUIREMENTS:

• Bachelor’s degree or above in Business Administration or related disciplines.
• At least 10 to 12 years of working experience and with relevant experience in the financial services industry
• Knowledge and experience in marketing and branding management
• Excellent Interpersonal and Communication skills
• Leadership skills including goal setting and providing appropriate feedback
• Disciplined approach to compliance and enforcement of policies
• Problem Solving / Analytical ability
• Multi-tasking and time-management skills, with the ability to prioritize tasks
• Excellent Microsoft Office skills (PowerPoint, Excel, Word)
• Action oriented and achievement focused
  

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