Product Owner III

Description

USRM Solutions Finance – Fraud Intelligence

Fraud moves fast, and our response must move faster. As the Product Owner III for Fraud Intelligence in USRM, you will define and deliver a new, reusable intelligence platform that helps Liberty Mutual connect the dots across quote, policy, billing, claims, and distribution activity and act before intervention windows close.  You will own the vision and roadmap for Threat Register and Real Time Fraud Monitoring, partnering closely with Central Fraud Hub, SIU leadership, Fraud Analytics, Data Science, Technology, and the Data Office. This is a rare opportunity to shape a net-new, AI-enabled product from the ground up, with high visibility, and a direct line to defensible

business impact.

Key responsibilities  

• Collaborates to create product vision and alignment with Fraud strategic priorities.
• Contributes to the development of portfolio vision.
• Communicates product and portfolio vision to their squad/team and other squads/teams outside their portfolio/functional area
• Build the Fraud Intelligence Backlog: define the first business outcomes and the thin vertical slices that deliver them, and link every enabling technical capability (event sensing, data lineage, relationship modeling, AI-assisted investigation) to a visible investigator or business result 
• Serve as the primary point of contact for Central Fraud Hub and SIU stakeholders, translating investigator needs into prioritized, well-defined work and setting clear expectations for what each release will and will not cover
• Define measurable acceptance criteria and success measures, such as investigator usefulness, source completeness, connection accuracy, AI answer groundedness, false-match risk, and investigator effort, and track the lead-to-outcome funnel to demonstrate defensible value
• Partner with Technology, the Data Office, and across USRM portfolios to keep Fraud Intelligence aligned with the broader fraud technology path forward, complementing rather than duplicating existing detection capabilities
• Work with Legal, Compliance, and Privacy to design in explainability, auditability, and human-in-the-loop controls so insights are evidence-backed and support, rather than replace, investigator judgment  
• Demonstrate practical examples of leveraging AI to help with PO responsibilities
• With the squad/team, contribute towards achieving assigned product KPIs. Manages product(s) with a high degree of strategy, scope, and complexity
• Works daily with the Agile working group clarifying business requirements, removing roadblocks, constantly communicating, and supporting alignment around product strategy.
• Contributes to aligning development and business goals and priorities while working with stakeholders and squad/team to remove roadblocks to execution
• Monitors and maintains the product health, supporting long-term product viability and efficiency, and balancing long and short term and costs with desired outcomes   
• Analyzes feasibility, cost of delay ramifications, economies, or other aspects of planned or potential changes to the product
• Understands regulatory, compliance, and other industry constraints on the product and prioritizes accordingly.
• Negotiates with immediate squads/teams to ensure priorities are aligned in a portfolio
• Contributes to customer-driven design and usability testing.
• Ensures a well-positioned product through market & industry analysis

The ideal candidate will have:

• Product owner experience in fraud, risk, claims/SIU, financial crimes, or other data- and analytics-driven products
• Proven ability to turn ambiguous, platform-level direction into measurable outcomes and incremental delivery
• Comfortable with data-intensive products (event data, data lineage, relationship/graph analytics, ML and AI-assisted workflows) and able to translate between technical and business audiences    
• Strong stakeholder management and the ability to influence senior business, analytics, and technology partners
• Ability to analyze and synthesize data to make decisions and define meaningful KPIs
• Sound judgment with sensitive data and regulated decisions, including explainability and privacy considerations
• Comfortable using GenAI to transform the way we work

Highly preferred:

 

• Insurance industry experience, SIU, or fraud investigation workflows
• Experience evaluating and integrating third-party data and analytics solutions

Qualifications

• Advanced knowledge of Agile development methodologies as typically acquired through a Bachelors’ degree in relevant field (business, computer science, humanities etc), 7 years in business, technology, or consulting with 5 to 7 years direct experience with agile teams
• Master's degree preferred
• High level of proven business expertise needed to set clear priorities for product and understand business value impacts
• Develops strong stakeholder relationships and influencing across multiple organizational boundaries
• Demonstrated experience leading varied audiences through the development of complex ideas, issues and designs
• Ability to lead varied audiences through census building
• Proven experience with Agile practices and expectations
• Comfortable with making decisions with some level of uncertainty
• Strong communication skills, both written and verbal
• Knowledge of insurance industry preferred
• Knowledge of relevant products and portfolio strongly preferred
• Strong experimental mindset to drive innovation amongst uncertainty and exploit market opportunities

Travel

10%