Service Delivery Manager

About the role

We are looking for an experienced IT Project / Service Delivery Manager to join our IT Operations team and help us develop a reliable, scalable and modern IT environment across Truvio.

This is a broad role at the intersection of IT project delivery, service management and technology enablement. You will lead cross-functional IT initiatives from planning through implementation, while also helping ensure that our internal services, platforms and tools work effectively for colleagues across the organization.

A key part of the role will be driving the adoption of modern productivity and AI solutions such as Microsoft Copilot and Claude, as well as identifying opportunities to simplify and automate the way we work.

You will work across IT Operations, Engineering and business teams, combining structured project leadership with a practical understanding of enterprise technology.

What you’ll do

· Lead IT projects end to end, from planning and prioritization through implementation, managing scope, timelines, dependencies, risks and trade-offs.

· Drive service delivery and continuous improvement across internal IT services and platforms, using operational insights to identify gaps and improve reliability and user experience.

· Drive AI and automation adoption, including the rollout, governance and optimization of tools such as Microsoft Copilot, Claude and automated workflows.

· Translate business needs into practical technical solutions, creating clarity around priorities, requirements and deliverables.

· Support cloud and IT operations governance, including Azure resource planning, account lifecycle management, automation and cost optimization.

· Coordinate across teams and stakeholders, acting as a bridge between IT Operations, Engineering, external partners and business functions.

· Support change and adoption, helping teams successfully transition to new systems, tools and ways of working.

· Build clear documentation and scalable ways of working that strengthen our internal IT delivery over time.

What we’re looking for

You bring solid experience from IT project management, service delivery or a similar role within a modern enterprise IT environment.

We believe you have:

· Proven experience planning and delivering technical projects involving multiple teams, stakeholders and dependencies.

· Strong understanding of enterprise IT environments, cloud infrastructure and IT operations.

· Experience working with cloud platforms such as Microsoft Azure.

· Practical exposure to AI productivity tools such as Microsoft Copilot, Claude or similar enterprise AI solutions.

· An understanding of process automation, scripting or operational automation, for example PowerShell.

· Strong ability to manage priorities, technical trade-offs, risks and service challenges.

· Excellent stakeholder management and communication skills.

· Professional proficiency in written and spoken English, as you will collaborate across our international organization.

Experience with vendor and licensing management, cloud cost optimization, identity management, workplace security or service monitoring would be an advantage.

Certifications or experience with ITIL, Agile/Scrum, PMP or PRINCE2 are also considered beneficial, as is familiarity with CI/CD and Infrastructure as Code concepts.

Who you are

You are structured, pragmatic and comfortable taking ownership in an environment where several things may be moving at the same time.

You enjoy bringing clarity to complex situations and can move naturally between strategic discussions and hands-on delivery. You understand technology well enough to challenge assumptions and make informed trade-offs while keeping business needs and the user experience in focus.

You are also curious about how new technology can improve the way people work. Rather than adopting new tools simply because they are new, you look for practical opportunities where AI, automation and better processes can create meaningful value.

Most importantly, you enjoy working across teams and building trust with both technical and non-technical stakeholders.

Why Truvio

At Truvio, you will join an international technology environment where you will have the opportunity to influence how we develop our internal IT services and adopt new technology across the organization.

Our culture is built around taking ownership, building trust, driving innovation and succeeding together. You will have the opportunity to turn those principles into practice by improving the technology and ways of working that support our colleagues every day. This reflects the values used across Truvio's current recruitment and onboarding material.

Other information

Employment type: Full-time, permanent

Location: Europe / Hybrid

tart date: As soon as possible or by agreement

About Truvio

At Truvio, you will be part of a fast-growing modern SaaS environment that brings together established Microsoft Dynamics ISVs in one unified company, delivering a single, intelligent product portfolio built exclusively for Dynamics 365.

We help customers and partners close the ERP Value Gap by unifying finance, operations and commerce within a Microsoft-native suite.

We are more than 450 employees worldwide, with colleagues across North America, Europe, Asia and Australia. Our culture is built around our core values: Take Ownership, Build Trust, Drive Innovation and Succeed Together.