Pay Range

Schedule Information

Scheduled Weekly Hours:

6

Work Shift:

Varies, 4p-7p, 10:30a-7p, 6:45a-2p

Find Your Golden Opportunity at Golden Valley Memorial Healthcare

Join a team where compassion, excellence, and connection guide everything we do.

At Golden Valley Memorial Healthcare, you're more than an employee. You're a valued member of a supportive organization that invests in your growth, encourages professional development, and empowers you to make a meaningful difference in the lives of our patients and communities every day.

As a Room Service Associate, you'll help ensure patients receive accurate, timely, and high-quality meal service while supporting exceptional hospitality, customer service, and patient satisfaction.

What You'll Do

Answer patient meal ordering calls and assist patients with menu selections.

Verify diet restrictions, food allergies, and meal eligibility requirements.

Accurately enter meal orders into dietary management systems.

Communicate effectively with kitchen, hospitality, and clinical team members to ensure meal accuracy and timely delivery.

Support patient satisfaction initiatives by responding promptly to patient requests and concerns.

Assist with resolving meal service issues and implementing service recovery efforts when needed.

Maintain accurate records and documentation related to patient meal service activities.

Support room service operations by coordinating meal requests, snacks, and special nutrition needs.

Promote exceptional customer service through every patient interaction.

Contribute to a positive dining experience that supports healing, comfort, and recovery.

What You'll Bring

Required Qualifications

Strong customer service skills.

Effective verbal and written communication abilities.

Attention to detail and organizational skills.

Computer proficiency and ability to learn departmental software systems.

Ability to work effectively in a fast-paced environment.

Preferred Qualities

Healthcare experience.

Call center or customer service experience.

Food service or hospitality experience.

Knowledge of therapeutic diets and nutrition services.

What Success Looks Like

Improve patient satisfaction and dining experiences.

Maintain meal order accuracy and timeliness.

Support efficient room service operations.

Build positive and professional patient interactions.

Promote food safety, quality, and regulatory compliance.

Assist patients in navigating menu options that meet their dietary needs.

Contribute to a collaborative and high-performing team environment.

Consistently demonstrate GVMH's Behaviors of Excellence.

Why Join Us

Direct influence on the patient experience.

Meaningful role supporting healing and recovery.

Supportive and collaborative work environment.

Professional growth and development opportunities.

Mission-driven culture focused on serving our communities.

Physical Requirements

Telephone and computer-based work.

Prolonged sitting and communication activities.

Frequent interaction with patients, staff, and healthcare team members.

Education, Certifications & Licensure

High school diploma or equivalent preferred.

Customer service experience preferred.

Healthcare, hospitality, or food service experience preferred.

The Golden Valley Memorial Healthcare Difference

Benefits That Support You

At Golden Valley Memorial Healthcare, we offer benefits and opportunities that support your well-being, growth and long-term goals.

• Competitive pay and opportunities for additional incentives
• Generous paid time off and a focus on work-life balance
• Medical, dental and vision coverage
• Retirement benefits with employer contributions
• Tuition assistance to help you continue your education
• Career growth, leadership development and advancement opportunities
• Support for professional development and continuing education
• Employee recognition programs and a culture that values your contributions.

Your Career. Your Golden Opportunity.

Join a team where compassion, excellence and connection guide the work we do everyday. At Golden Valley Memorial Healthcare, you'll have the opportunity to grow, make a meaningful impact and help deliver the Golden Standard of Care to the communities we serve.

Thank You for Your Interest in Joining Our Team

Questions about this opportunity or the application process? Contact our Recruitment Team at [email protected].