Key Account Manager

Who We Are

At Nature's Touch, you're not just building a career; you're joining a trailblazing team that believes in the power of collaboration, diversity, and continuous learning.

Since 2004, we've been on a fast-growing journey from a small startup to a global leader in private-label frozen food manufacturing. With modern facilities across North America - including two plants in the U.S. and one in Mexico - we proudly supply millions of households worldwide. What drives us is simple: a commitment to quality, innovation, and sustainability.

We're shaping the future of frozen fruit - and we'd love for you to be part of that growth. At Nature's Touch, growth opportunities are everywhere!

The Opportunity

Are you looking to bring your commercial understanding, passion for the customer and build on a tradition of strong relationships with buyers to have real, meaningful impact? Nature's Touch is one of North America's leading providers of Frozen Fruits and to help sustain our growth we are looking for a Key Account Manager focused on private label sales.

Reporting the Director of Sales based out of the United States, the position will take a leading role creating effective account activity and work closely with our major customers in Mexico to deliver joint business plans and driving category growth. This role can be based in Mexico City or Guadalajara.

What You'll Do

• Act as the primary liaison between Nature's Touch and key customers, ensuring their needs are met while representing the company's interests effectively.
• Develop and implement strategic account plans to achieve growth targets and drive profitability.
• Prepare compelling and data-driven presentations tailored to each customer, identifying growth opportunities and actionable plans.
• Lead negotiations with customers on pricing and contracts to achieve mutually beneficial outcomes.
• Cultivate and maintain superior relationships with assigned accounts and customers, fostering trust and collaboration.
• Manage with the customer the project lifecycle with private label customers, from innovation to packaging changes, ensuring seamless execution and customer satisfaction.
• Collaborate with category teams to drive category growth through the 4 P's.
• Develop and manage budgets and forecasts for accounts, ensuring alignment with volume and profit targets.
• Develops, runs and communicates monthly sales performance dashboards/scorecards.
• Supports data/insight gathering and reporting - internal/external.
• Handle customer requests and communications promptly and professionally.

What You Bring

Supervisory Responsibilities:

• None

Minimum Qualifications:

• Bachelor's degree in business, or related field

Preferred Qualifications:

• Minimum 5 to 7 years of experience managing large national accounts as an Account Manager.

Knowledge and Skills:

• Strong knowledge of food processing and packaging, international business, quality systems
• Experience with private label products is required.
• Experience with category management and or marketing is preferred.
• Experience with the food service industry would be a significant asset.
• Superior verbal and written communication skills.
• Strong commercial acumen with a passion for building long term partnerships.
• Proven track record of business development
• Demonstrably high-caliber analytical ability and presentation skills
• Comfortable in taking calculated risks
• Excellent interpersonal and negotiation skills.
• Confident and driven to bring in new business.
• Experience with project management tools and software.

Working Conditions

• Full-time, permanent position, Monday to Friday
• Remote, based in Guadalajara or Mexico City
• Travel required 10-15% of the time

Why Join Us

• Partner with major major retailers on programs that land on shelves across the country
• Shape the growth of private-label frozen fruit in a fast-moving, crop-driven category
• Join a fast-growing, global company with an entrepreneurial, collaborative culture and close proximity to decision-makers
• Work with a team that values innovation, accountability, and mutual support