- Location
- Österreich
- Workplace
- Onsite
- Department
- Ingenieure und technische Berufe
- Source
- JOIN
Description
We’re a real startup, not a playground. Bootstrapped and fast-growing.
**Our motto: Move fast, break things. Chatarmin to the moon.**
We are built for e-commerce brands in the B2B SaaS space. High pace, high expectations, zero corporate nonsense. We're here to win and so should you be.
We’re looking for a **Technical Support Engineer as part of our Customer Success Team** who’s hungry to learn and ready to take real ownership from day one. You’ll be the first line of defense when customers need help, a key voice in improving our tech support processes, and a key part of our feedback loop.
You don’t need 10 years of experience - but you need grit, curiosity, and the drive to solve problems fast.
## Aufgaben
- Be the go-to person for questions from customers (chat, email, and tickets)
- Maintain a portfolio of 100+ clients end-to-end
- Setup and improve AI agents setups
- Onboard and improve clients with clear roadmap and communication
- Troubleshoot and resolve issues fast - or escalate smart when needed
- Write and maintain clear technical documentation and knowledge base articles
## Qualifikation
- 3–5 years of experience in tech support, CS, QA, or a similar role - ideally in B2B SaaS
- You have a good understanding of how API calls and webhooks work and can read and understand JSON and API documentation. In addition, you have practical experience in how to prompt LLMs correctly.
- You enjoy engaging directly with customers and take pride in resolving issues efficiently.
- **Clear communicator in writing and speech (fluent in German and English)**
- Calm under pressure, eager to learn, and ready to hustle
- Preverably living inVienna. Europe is a must.
- Fluency in both German and English (spoken and written) is mandatory.
## Benefits
- Young, highly motivated team with zero ego
- Direct impact on the company and the product
- Zero politics, just ownership and impact
- Real career growth: This is a launchpad, not a dead-end
- Fair base salary + performance bonus: **Your impact drives your income**
**Interview Process**
1. Assignment to check skill level
2. 30 Min Call with CS Lead
3. Trial Day in the Vienna Office & Cultural Fit