IT Support II

What we are looking for

SCS is looking for someone for an IT Support II position that will provide advanced Tier 2 helpdesk support to in-house users as a technical lead with deep knowledge of automation, endpoint management, identity administration, and problem resolution. This position offers challenges and opportunities to learn and implement new technologies. You must be able to work on multiple tickets simultaneously and be knowledgeable in a broad range of computer related topics.  The IT Support II is a full-time position working in our Tampa, FL office. 

How you can make an impact

• Serve as escalation point for IT Support I and provide helpdesk support for Corporate Business Applications.
• Maintaining helpdesk ticketing system, including follow ups, resolutions, and ownership of tickets from open to close.
• Handling of incoming technical support requests from in-house users.  Escalate support tasks as needed to senior IT staff. 
• Perform endpoint advanced troubleshooting of Windows, Microsoft 365, Active Directory, Entra ID, network, VPN, and business applications.
• Perform root cause analysis and recurring incident elimination.
• Participate in incident response and malware remediation
• Maintain SOPs, standards, and knowledge base articles.
• Proactive monitoring, management, updating and replacement of desktop hardware and software.
• Test new hardware and software to assess functionality, applicability as a business solution and conformance with corporate technical and operational standards. 
• Recommend cost effective solutions to meet business needs.
• Maintaining endpoint lifecycle for computer/mobile setups and decommissioning
• Provide light technical training to end users.

 

Qualifications

• Information Technology/Computer Science degree required
• 7+ years work experience in IT Support role required
• 3+ years work experience with Windows OS, Networking, TCP/IP, Active Directory, Entra, Azure, Intune, Microsoft 365 required
• Excellent communication skills, both oral and written with strong attention to detail.
• A+, MCP, MCSE or comparable certification preferred
• Proficient in the installation, configuration, and troubleshooting process for hardware and software for PCs , servers and mobile devices
• Ability to handle multiple tasks and determine priorities effectively.
• Understanding of Release and Change management process
• Work with local IT person to provide Business Continuity in cases of emergencies
• Experience with endpoint management and enterprise support environments

Pay Range

USD $26.00 - USD $30.00 /Hr.

Additional Information

Please note that our pay ranges are determined by several factors, including relevant experience, internal pay equity, and location. They do not include any of the amazing benefits of being an employee-owner, which are listed below. SCS is building a world where environmental systems and infrastructure strengthen the health, safety and resilience of communities — from reducing methane emissions at landfills to producing alternative energy, from repurposing contaminated properties to sequestering carbon. As a 100% employee-owned firm, we bring a long-term perspective, personal ownership and shared success to everything we do. We live our values every day: We care. We are a team. We are tenacious. Join us and be part of a team where your work has real impact — on the world and on your own growth. As a growing firm, we offer excellent opportunities for career advancement and a comprehensive package, including: • Medical, Dental, Vision, Life and Disability Insurance • 100% employer- funded Employee Stock Ownership Plan (ESOP) and 401K including employer match • Annual Bonus Program • Student Debt Employer Contribution Program • Paid holidays, PTO and Paid Parental Leave SCS Engineers is an Equal Opportunity Employer (EOE). SCS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disabled status. If you have questions, difficulty using our online system and/or you need an accommodation due to a disability then please contact us about your interest in employment at [email protected] #LI-Hybrid #LI-JH1