Commercial Administrator

Commercial Administrator

Consumer Division | Uniphar Supply Chain & Retail

The Commercial Administrator provides administrative and commercial support to the Consumer Team, helping to maximise sales, margin, and operational efficiency. The role acts as a key link between customers, sales, marketing, and internal teams, ensuring excellent customer service and effective management of commercial processes.

Key Responsibilities

Support the activities of the Consumer team when dealing with vendors/ customers / internal stakeholders on a day-to-day basis.

• Act as the main point of contact for customer queries relating to the Consumer Team.
• Ensure all customer queries are handled professionally and resolved in a timely manner.
• Maintain strong customer relationships through effective communication and support.
• Process and manage customer orders accurately and efficiently.
• Issue order confirmations to customers, Key Account Managers, and the Sales Team.
• Manage sales ordering system and resolve order and invoice queries.
• Prepare and distribute reports within agreed timelines.
• Maintain accurate records and support data integrity across systems.
• Work closely with the Marketing Team to support promotional activations.
• Assist with business development projects and continuous improvement initiatives.
• Identify opportunities to improve processes and drive efficiencies
• Undertake additional commercial and administrative tasks as required.

Skills & Experience Required

• Previous commercial or business administration experience.
• Strong Microsoft Excel skills.
• Excellent communication and interpersonal skills.
• Highly motivated, proactive, and self-driven.
• Strong organisational and time-management abilities.
• Ability to work independently and use initiative.
• Process improvement mindset with a focus on efficiency.
• Comfortable working under pressure and meeting deadlines.
• Strong attention to detail and problem-solving skills.

Key Competencies

• Customer Focus
• Commercial Awareness
• Planning & Organisation
• Data Analysis & Reporting
• Teamwork & Collaboration

Uniphar – Who we are

With a workforce of more than 3000 employees spread across Ireland, United Kingdom, Mainland Europe, MENA, and the USA, Uniphar is a trusted global partner to pharma and MedTech manufacturers, working to improve patient access to medicines around the world. Uniphar provides outsourced and specialized services to its clients, leveraging the strong relationships with 200+ of the world’s best known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our highly expert teams.  Uniphar is organised into three key divisions: Supply Chain Retail & On Demand, Uniphar Med Tech and Uniphar Pharma.

Supply Chain & Retail

Supply Chain Services provides both pre-wholesale and wholesale distribution of pharmaceutical, healthcare and animal health products to pharmacies and hospital nationwide. The business supports a diverse customer base through the provision of strong service levels coupled with innovative commercial initiatives. In addition, the business provides services and supports that help independent community pharmacy to compete more effectively in an increasingly difficult environment and runs a network of Uniphar-owned pharmacies under the Life, Allcare, McCauleys and Hickeys symbol brands.

Pharma – On Demand

The On-Demand business is a specialist medical supply business that sources and distributes pharmaceuticals, medical equipment, and consumable supplies to healthcare professionals in over 160 countries worldwide. We have offices in Ireland, UK, Europe, USA and New Zealand. The company’s main divisions encompass everything from International Sales through Sales to NGO’s and Charities, Clinical Trials Supply, Imported (Unlicensed Medicines), Sexual Health Supplies, and the storage and distribution of medical products and devices for third parties.

Click here to find out more: About Us - Who we are | Uniphar

Culture at Uniphar

Uniphar is a combination of many businesses each with its own identity, culture, values, and ways of working.  Our overarching culture narrative is inclusive of each of these stores. Uniphar lives and breathes four key pillars which unpin and support our culture.

We have a people first approach - we do the right thing. We support entrepreneurial spirit where adaptability, commitment & resilience is embodied in our way of working. We have a Common Purpose that connects our diversified businesses and people. Finally, Trust is at the heart of how we operate.

Everything Uniphar does is enabled by our people and as we continue to grow domestically and internationally, we become more diverse.  This diversity fuels our business and culture. 

Sustainability

Sustainability is at the core of what we do and is deeply embedded in our business strategy. We want to contribute positively to the people and the world around us. Running our business in a sustainable way ensures that Uniphar will continue to prosper in the long-term. We are focused on ensuring that each of the five pillars of our sustainability strategy are a fundamental part of our decision-making process.