- Salary
- $106k – $162k/yr
- Location
- United States
- Workplace
- Remote
- Type
- Full-time
- Department
- Clinical Ops
- Seniority
- Manager
- Experience
- 8+ years
- Source
- Lever
Description
About The Role
We are seeking a strategic, results-driven Operations Manager to join our Provider Core Ops, Systems Implementation (PCOSI) team to lead Product Implementation. In this role, you will manage the product implementation team, driving the operational execution, change management, and launch strategy for product features that impact Lyra’s full provider network and client base.
You will serve as the essential bridge translating clinical standards, service line goals and business growth targets into seamless product rollouts. You will manage a high-performing team and partner directly with Product, Engineering, Design, Clinical, and Service Line leaders. As our product surface area expands across complex program offerings and multi-channel launches,, you will evolve our implementation playbooks, resolve cross-functional roadblocks early, and ensure every product enhancement lands with high quality and operational integrity.
Core Focus Areas
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Team Leadership & Inward Management: Direct, mentor, and empower a high-performing team of Product Implementation leads and senior individual contributors.
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Playbook Evolution & Scale: Evolve legacy launch playbooks into sophisticated, repeatable frameworks built to handle exponentially increasing product complexity and rapid multi-channel rollouts.
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Clinical & Product Integration: Translate clinical and operational priorities into actionable technical product requirements while partnering with Systems Architecture to ensure backend Salesforce/EHR scaffolding supports user-facing capabilities.
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Outward Influence & Strategic Alignment: Drive cross-functional alignment across senior stakeholders in Tech, Product, Clinical, and Business teams to resolve competing priorities and clear execution roadblocks.