Community Center Manager

The Community Center Manager reports to the City Administrator and manages daily operations of the Community Center.  Primary responsibilities include developing and promoting quality programs, managing rentals, overseeing building maintenance, overseeing contracts, ensuring compliance with policies, managing a department budget, and supervising staff.

• Plans, organizes, coordinates, promotes and supervises year-round activities for youth and adults, including instructional programs, special events, camps and other leisure or lifestyle programs to meet a wide range of community needs.
• Develops program schedules and plans, organizes and allocates equipment and facility space for various activities.
• Maintains a master file on each program activity.  Supervises various instructors.
• Coordinates equipment and meeting set up and take down for each activity. Performs or oversees light cleaning as necessary.
• Maintains an inventory of equipment and ensures safe storage / operation of equipment. Keeps equipment and stored materials clean and organized.
• Collaborates with the Communications Coordinator to establish marketing plans for various activities and programs. Develops mailing lists for the facility, programs, or activities. 
• Evaluates activities through observation and direct contact with participants as well as by written surveys. Determines needs for specific activities and programs. 
• Manages and supervises Community Center staff; resolves workload and technical issues; prepares work schedules; and plans, prioritizes and assigns tasks.
• Develops, coaches and trains staff; instructs staff in work techniques; and evaluates staff.
• Maintains personnel and payroll records for personnel of the facility. 
• Ensures staff are scheduled for all open hours and to open and close the facility each day. 
• Oversees day-to-day operations of the Community Center; identifies conditions needing repair or maintenance and communicates such to Public Works.
• Oversees rental, special event, and class registration activities; ensures policies and procedures are followed and maintains accurate records.
• Implements and oversees class registration and rental software.
• Prepares and reviews assigned budgets. Evaluates cost effectiveness of programs.  Monitors revenues and expenditures to ensure sound fiscal control. Maintains daily cash receipts.
• Monitors attendance and rental schedule to determine optimal service hours.
• Ensures adequate inventory of supplies for all programs, including janitorial and office supplies.
• Purchases necessary supplies and equipment using department procedures; participates in procurement efforts as designated. 
• Manages contracted services of the facility and its operations, which may include instructors, vendors, cleaning staff, and pool operations. 
• Meets and coordinates with community interest groups; acts as liaison with school and community agencies to coordinate joint facility use or program agreements.
• Coordinates and works with other divisions of the City in order to ensure delivery of service consistent with Departmental missions and objectives. 
• Develops and maintains operational manuals, standard operating procedures, and emergency operations procedures for the facility. 
• Develops and implements risk management and safety policies, facility regulations, and procedures among staff.        Ensures the enforcement of facility rules and regulations to ensure the safety of all participants.
• Prepares periodic reports for the City Administrator or Board of Aldermen.
• Responds to citizen complaints, then suggests and recommends corrective measures as necessary to resolve issues.
• Performs other duties as assigned.

Education/Training/Experience:

• Bachelor’s degree in Recreation, Physical Education, Sports Management, Leisure Services or related field required.
• 1-3 years of increasingly responsible experience required.
• 1-3 years of supervisory experience preferred.
• Certification with the National/Missouri Recreation and Park Association preferred.
• Must possess a valid driver’s license.
• Must complete within 1 year of hire, the FEMA NIMS ICS 100, 200, 700, & 800 certifications.
• Must complete within 3 months of hire, basic first aid, AED, and CPR certifications.

Competencies/Skills/Abilities:

• Demonstrated excellent interpersonal, written and verbal communication skills.  
• Demonstrated knowledge of recreation program management, recreation site management, special event planning and coordination.
• Demonstrated proficiency with record keeping and bookkeeping principles and procedures. 
• Demonstrated proficiency in Microsoft Office Suite (Word, Excel, Power Point). 
• Ability to work effectively with staff and the public.
• Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks, where applicable.
• Able to work independently and exercise initiative and judgment in the planning and execution of tasks assigned.
• Understand and apply pertinent laws, policies, rules and regulations governing the conduct and safety of persons using municipal recreational facilities, programs and equipment.  
• Ability to provide a high level of customer service and to deal tactfully and courteously with the public.
• Ability to utilize general office equipment such as computers, fax machines, and all similar office technology on a regular basis.
• Demonstrated ability to support and function in team environment.
• Ability to maintain accuracy and attention to detail amidst a changing priority environment. 
• Ability to prepare and maintain records with a high level of detail and accuracy.  

Physical/Environmental/Other:

• Majority of work is indoors; occasional outdoor work.  
• Ability to lift up to 25 pounds on a regular basis and 50 pounds on an occasional basis.

• Ability to flex work schedule to accommodate occasional off-hours events.