- Location
- Lowell, MA,US, US
- Type
- Full-time
- Department
- Design
- Seniority
- Lead
- Experience
- 7+ years
- Source
- Eightfold
Description
Build & Evolve AI Behavior Systems. Design and refine conversation response patterns that govern how AI agents interpret, respond, and act. Develop and extend ontologies and structured content systems that enable scalable, consistent AI behavior. Translate brand voice, policy, and UX principles into machine-interpretable frameworks. Design for Trust, Safety, and Transparency: Build patterns that make AI behavior explainable, predictable, and controllable. Define how agents operate across a spectrum of autonomy from suggesting, confirming to acting on the user's behalf. Design for complex scenarios involving trust, compliance, and human-in-the-loop decision making. We are looking for a systems thinker who enjoys turning complexity into structure and has deep curiosity and a hands-on obsession with AI tools and behaviors. A designer who thrives in undefined, rapidly evolving spaces with ability to balance speed, quality, and responsibility in high-stakes domains. 7+ years of experience designing conversational or AI-driven systems, with strength in structured content or interaction models Demonstrated ability to translate ambiguous problems into scalable systems or frameworks Portfolio showing end-to-end work, including systems thinking and shipped outcomes Comfort working with structured data, schemas, or content models. Experience working with LLM-powered or agentic systems Familiarity with tools such as Dialogflow, Rasa, Voiceflow, or similar Experience collaborating closely with engineering on system implementation Background in HCI, linguistics, UX, or related fields.
