- Location
- TST-TAMAN SRI TANMING BR, Malaysia
- Workplace
- Onsite
- Type
- Full-time
- Department
- Business Channels
- Seniority
- Entry
- Education
- Diploma
- Industry
- Finance
- Category
- Sales
- Role type
- Individual Contributor
- Environment
- Customer-Facing
- Closing date
- Today
- Source
- Workday
Overview
As a Personal Banker, you'll solicit customers for various banking products within responsible lending guidelines, conduct cold calling for lead conversion, and develop new customer relationships through referrals. Your responsibilities include account opening processes, debit card issuance, account maintenance, and cross-selling banking products to increase customer retention. You'll need to exhibit high professionalism, comply with regulations like FSA, KYC, and AMLA, and maintain service standards. The role requires at least a diploma, relevant licenses (PCE, CIELI, FIMM/FMUTM, IPPC), and strong interpersonal skills with Mandarin being advantageous.
Description
If you are looking to excel and make a difference, take a closer look at us…
We are seeking talents who have the passion to interact and build long-term relationship to increase "Share of Wallet" of clients. Strong sales and wealth product knowledge, good interpersonal skills and professionalism are key for this role.
What’s in it for you:
Benefit from a strong culture of collaboration by learning from leaders and subject matter experts to drive change and impact in banking;
Opportunity to fast track your career in Wealth Management.
Your Roles & Responsibilities:
Solicit customers for Deposits, Insurance and Investment Products within BNMs Responsible Lending Guidelines and other products as and when required by the Management;
Complete cold calling for all related leads assigned and to increase acquisition through high leads conversion rate;
Source and develop new customer leads through existing customer’s referrals;
Handling Account Opening process including Debit Card issuance of acquired customers;
Account maintenance after account opening (CASA, FD) to ensure accurate customer information is captured in system;
Facilitate HL Connect for new account opened to increase penetration rate HL Connect;
Cross selling other banking products as and when opportunity arises to increase customers’ stickiness with HLB;
Exhibit high professionalism and competency when interacting with customers;
Comply with bank’s relevant internal policies, SOPs, sales compliance and statutory requirement in relation FSA, KYC, AMLA and all relevant internal policies & procedures and sales compliance;
To maintain and uphold service standards set by the Bank at all times.
Who are we looking out for:
Candidate must possess at least a Diploma or Degree in any field i.e. Banking / Accounting & Finance / Economics / Marketing / Business Studies;
Possessing the follow licenses will be an advantage: PCE (Life); PCE (General); CIELI; FIMM/FMUTM; IPPC;
Passion for success and keen to work in a sales-driven environment;
Good track record and knowledge of wealth products i.e. Unit Trust, Bancassurance, Structured Products, Dual Currency Investments;
Good inter-personal and communication skills. Mandarin is an added advantage.
Other factors for consideration during interview process include examples of
Driving for results;
Consistency in performance;
Seeking win-win relationships;
Demonstrating courage and humility;
Taking ownership and make things happen.
About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.
Skills
Licenses & Certifications
Languages
About Hong Leong Bank
A leading financial institution in Malaysia with a century of entrepreneurial heritage, offering comprehensive digital and physical financial services across Asia.
