IT Field Service Technician

Req. ID:

JR102118 IT Field Service Technician

Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

As a Field Service Technician at Micron Technology, you will successfully classify customer-reported problems through the accurate use of resolution, system, and keywords. You will then meet specified timelines according to case priority. You will identify and monitor recurring problems in order to document and/or report them to the Engineering group for resolution. You will also contribute to establishing and maintaining a compliant desktop environment by repairing and providing preventative maintenance of personal computers and related systems. Provide first level support for local servers and have access to IT network diagram.

Responsibilities and Tasks

• Meet timelines according to priority.
• Priority 1 – contact customer immediately, begin working on problem as soon as possible.
• Priority 2 – contact customer within 1 hour, begin working on problem within 2 hours.
• Priority 3 – contact customer within 12 hours, begin working on problem within 24 hours.
• Ensure customers and co-workers are kept abreast on the incident status by providing detailed daily incident documentation.
• Update and refer to the Worldwide Knowledgebase and the Field Services Best Practice Library
• Read technical articles and entries about common fixes/bugs to stay current.
• Support uptime targets, warranted by Security Operations, by properly classifying workstations by Managed Level, PC Type, Windows patch level, and up-to-date anti-virus system.
• Perform all installations, upgrades, and backups of software and hardware applications.
• Troubleshoot software and hardware failures and identify network problems when they relate to PCs.
• Provide high-level customer service.
• Conduct computer system moves.
• Possess knowledge of area-specific downloads and department procedures.
• Assist other IT support groups as needed.
• Maintain an expert level of computer EHS ERT Committee Member. MMP IT Risk Assessment PIC!
• Leverage Artificial Intelligence (AI) technologies to enhance business processes, including developing and implementing AI-driven solutions to improve efficiency, accuracy, and operating as a culture vanguard towards infusing AI into everyday work.

Requirement :

• Diploma in Computer Science.
• Minimum 1-2 year working experience in semiconductor.
• Experience with PC/Laptop/Hardware and Peripherals Troubleshooting

Job Profile(s):

IT Field Service Tech T1

Relocation level: (TBD)

Before Getting Started

Please review Micron’s Internal Job Application Policy on your regional PeopleNow Career Opportunities page before searching and applying for jobs. Note in particular that:

• Hiring managers may view your performance appraisals, original resume, transcripts or other performance-related documentation in your personal file. This information will be held in confidence.
• If you are selected to interview for a position, you must notify your direct supervisor before participating in the interview process.

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As a world leader in the semiconductor industry, Micron is dedicated to your personal wellbeing and professional growth. Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future. We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget. Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave. Additionally, Micron benefits include a robust paid time-off program and paid holidays. For additional information regarding the Benefit programs available, please see the Benefits Guide posted on Benefits | Micron Technology, Inc

Micron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.