IT Field Service Tech (m/f/d)

Req. ID:

JR106431 IT Field Service Tech (m/f/d)

Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

## Position Overview

As a Field Service Technician at Micron, you will play a crucial role in supporting and troubleshooting a variety of IT assets. Your expertise will ensure that our users have a seamless experience with their devices and software, contributing to our world-class standards. This is an outstanding opportunity to work in a fast-paced environment and be part of an ambitious team in Munich, Germany!

## Responsibilities:

• Install, configure, and update PCs and portable devices
• Maintain orderly IT rooms and install equipment into data center cabinets
• Provide support for client software, including Office 365 and Teams
• Install and upgrade software applications
• Open and coordinate tickets with remote IT support groups
• Qualify service requests and route them to the appropriate resolution teams
• Develop automations leveraging AI to improve task efficiency

## Minimum Qualifications:

• High school diploma or bachelor's degree in electronics, computer science, or a similar field
• Several years of experience in Service Desk or Field Services technician positions
• Understanding and experience with the Windows environment (OS, SCCM, AD, O365, etc.)
• Business-level English, intermediate German
• Valid German driving license

## Preferred Qualifications:

• High school diploma or bachelor's degree in electronics, computer science, or a similar area
• Over 5 years of experience in Service Desk or Field Services technician positions
• Experience working in electronics laboratories
• Solid understanding of the Windows environment and Linux
• Basic knowledge of network administration
• Strong attitude towards teamwork
• Good communication skills
• Business-level English, intermediate German
• Valid German driving license

The base salary range that Micron estimates it could pay in for this position full-time is:

€44,000.00 - €80,000.00 per year.

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target base pay for new hire salaries of the position. Within the range, individual pay is determined by work location and additional job-related factors, including knowledge, skills, experience, tenure and relevant education or training. The pay scale is subject to change depending on business needs. Your recruiter can share more about the specific salary range for the position.

In addition to base pay, the remuneration package also includes: eligibility for a variable plan subject to the personal achievement of objectives and the company's performance, and benefits, which -at the discretion of the company- currently include meal vouchers, corporate welfare, yearly allowance of remote working days, supplementary health insurance, life coverage, Employee Assistance Program. Please refer to this page to check our current benefit offering: EMEA Benefits

Job Profile(s):

IT Field Service Tech T3 - IT Field Service Tech T4

Relocation level: (TBD)

Before Getting Started

Please review Micron’s Internal Job Application Policy on your regional PeopleNow Career Opportunities page before searching and applying for jobs. Note in particular that:

• Hiring managers may view your performance appraisals, original resume, transcripts or other performance-related documentation in your personal file. This information will be held in confidence.
• If you are selected to interview for a position, you must notify your direct supervisor before participating in the interview process.

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As a world leader in the semiconductor industry, Micron is dedicated to your personal wellbeing and professional growth. Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future. We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget. Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave. Additionally, Micron benefits include a robust paid time-off program and paid holidays.

Micron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.