Service Delivery - Analyst

About Aptia

Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence.​

With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind.​

Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best.

And we are expanding. Aptia Group is not only fueled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues.

Specialist. Responsive. Thoughtful. Our values aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term. 

Job requirements

Job Summary

Supports platform configuration, implementation, testing, and carrier file integration activities for

COBRA/CDH/DB Integrated Solution clients and workstreams.

Key Responsibilities

• Configure platform setup based on approved business, client, and carrier requirements.

• Configure benefits, plans, coverage, cost, eligibility, and related business rules.

• Support carrier file integration setup, mapping, validation, and production readiness activities.

• Support new client implementation activities from discovery through deployment.

• Prepare and maintain configuration, mapping, and implementation documentation.

• Execute test cases and validate configuration, eligibility, enrollment, cost, and file outputs.

• Identify, document, track, and support resolution of configuration and integration defects.

• Coordinate testing activities with internal stakeholders, carriers, and implementation teams.

• Support change order analysis by reviewing requirements and providing inputs for estimates.

• Perform production validation and post-implementation quality checks.

• Troubleshoot routine configuration and file issues and support root cause analysis.

• Follow defined quality standards, project timelines, and operational procedures.

Required Skills and Experience

Must-Have

• Good understanding of Health & Benefits administration and COBRA/CDH/DB processes.

• Prior experience in platform configuration or carrier file integration is required. • Experience configuring benefits, plans, coverage, cost, eligibility, and related business rules.

• Good understanding of implementation lifecycle, business requirements, and operational workflows.

• Understanding of testing lifecycle, defect lifecycle, and quality validation practices.

• Basic working knowledge of SQL, data validation, and reporting concepts.

• Strong analytical, problem-solving, documentation, and communication skills. • Ability to manage priorities, follow procedures, and deliver within defined timelines.

• ISTQB certification preferred; exposure to test and defect management tools preferred.

Experience

• 1–4 years of experience in benefits administration, business analysis, platform configuration, testing, or file integration support. Education

• B.Tech / MCA / B.Sc. (IT) / BCA or equivalent degree from a reputable institute

How to apply

If you are interested in this role, then we’d love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information.

Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation.

If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.