Service Operations Coordinator

A successful candidate in this role will be responsible for supporting the Professional Services team and ensuring that service objectives are achieved within the organization. It is a back-office role located in EMEA. This position will be working in diverse verticals within Fluke Reliability.

Primary responsibilities

• Maintains equipment, including handling, receiving, and shipping.
• Coordinator of order handling, settlements, and invoicing.
• Supports the Service managers regarding reporting and process implementations and improvements.
• Acts as the contact point for customers scheduling their services and any tasks required to deliver the service. In liaison with regional Service Managers to ensure utilization and planning is completed.

How you will support our field service teams:

• Working closely with Service Managers; updating training matrix of certifications; improving utilization and planning; ordering PPE/materials/equipment/IT hardware as required.
• Providing support to Service Engineers; IT issues; Air Travel.
• VISAs as required.
• Export and import documents preparation, INF, ATA Carnet, Certificates of Origin etc.
• Close cooperation with external suppliers Visa Office, Chamber of Commerce, Customs Agency, Logistic Operators, etc. creating documents to deliver service orders; INF3, ATA Carnet,
• Certificates of Origin etc., Work Permits, Visas, Delegation Letters
• Organization of work declarations France (Sipsi) Benelux (Limosa), other

How you will drive revenue, forecasting and support our customers:

• Ensuring Service backlog is updated daily.
• Ensuring data on Service Backlog and Oracle are correct.
• Liaising with customers to get backlog service orders scheduled.
• Providing booking confirmation / ensuring inductions or site administrative documentation is completed.
• Ensuring invoicing is completed as per SW (Standard Work) for all services, supporting Order Management where required.

Administrative tasks

• Ensuring S&Ds (Service & Demo) are created for all services and drive to the end status – as per SW.
• Issuing of certification following training courses and reminders issued for expiration awareness.
• Salesforce Dashboard and Report admin requirements for EMEA Professional Service teams.

Qualifications

• Proficient in English and German language
• Experienced in using Microsoft Office tools.
• Preferably 2 years of experience in a multinational environment
• Experienced in CRM (Customer Relationship Management) - Preferably Salesforce.

Personal Skills

• Team player, always willing to support the team.
• Good organizational skills and ability to multi-task.
• Excellent customer service skills.
• A background of the Fortive Business Systems is an additional plus.

Fortive Corporation Overview

Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Fluke

Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].