Workplace AI & Platform Specialist (all humans)

Make a difference in the financial life of millions of people: At Erste Digital you are co-creating the digital future, in which better financial health is possible. #believeinyourself

We are part of Erste Group – the largest banking group in Central and Eastern Europe with more than 2,500 branches and over 45,000 employees. Our more than 2,000 IT experts and enthusiasts are the bank's Digital Muscle.

Our Workplace AI team operates and evolves the enterprise platforms that enable employees to use generative AI securely and effectively. ChatGPT Enterprise is our primary platform. Microsoft Copilot Agent Builder and SharePoint Agents currently represent a smaller part of our service portfolio.

We are looking for an AI-affine system administrator who combines solid enterprise platform-management experience with curiosity about artificial intelligence and its rapidly evolving capabilities.

What to do:

• Administer and continuously improve ChatGPT Enterprise as the primary platform within our Workplace AI service.

• Manage platform configurations, workspaces, roles, access models, user groups, feature controls and administrative policies.

• Support identity and access-management integrations, including SSO, automated provisioning and group-based authorization.

• Work closely with Microsoft Entra ID, Microsoft 365, SharePoint and related Digital Workplace services.

• Support the administration of Microsoft Copilot Agent Builder and SharePoint Agents.

• Assess new platform releases and technical features, test changes and support their controlled introduction into production.

• Investigate platform issues using available logs, diagnostics, configuration data and vendor-support channels.

• Provide business-hours L2/L3 support for incidents, service requests and technical problems.

• Maintain technical documentation, configuration records, operating procedures, support guides and recovery instructions.

• Support API-based integrations and the controlled use of Model Context Protocol servers and other AI-platform interfaces.

• Contribute to the technical design and governance of connectors, integrations and enterprise AI capabilities.

• Collaborate with identity, Microsoft 365, network, security, data-protection and architecture teams.

• Support platform monitoring, usage reporting, license management and capacity or consumption controls.

• Coordinate complex issues and product improvements with OpenAI, Microsoft and other technology partners.

• Identify opportunities to automate recurring administrative and operational activities.