MAC - Retail Manager - Myer Ballarat - Permanent Part-Time

## Description

We are seeking a passionate, professional Retail Manager to join our team at one of the most iconic makeup brands in the industry.

At M·A·C, diversity is at the heart of everything we do — from our customers and products to the limitless creativity of our artists. We celebrate individuality and self-expression, empowering every person who walks through our doors. This role is perfect for someone who thrives in a high-performance retail environment, loves building genuine customer connections, and is driven to achieve and exceed targets. You take pride in delivering exceptional service, representing the M·A·C brand with confidence, and maintaining a polished, professional personal image.

As a Retail Manager, you will play a pivotal role in leading, coaching, and developing your team. Through on-the-floor leadership, real-time feedback, and tailored coaching conversations, you will inspire your team to deliver exceptional customer experiences while achieving strong commercial results. You lead by example, fostering a culture of accountability, artistry, and continuous growth.

You will receive comprehensive on-the-job training, including skill certifications, to support your success and development in the role.

This is an exciting opportunity for an industry professional who is results-driven, coachable, and passionate about team development & customer satisfaction.

To apply: Please submit your resume and examples of your makeup work.

## Qualifications

Role Requirements

• Lead by example and coach the team to facilitate exceptional, personalized customer service by providing tailored makeup solutions through strong consultation skills
• Driving the team to achieve KPI’s and sales targets through coaching conversations, business maths, and on the floor observation, while driving retail events and theme days
• Leading by example with impeccable 100% M.A.C black professional, polished grooming and providing feedback to team to uphold standards.
• Confidently wear and demonstrate diverse makeup looks + ensure the team are following suit.
• Ensure you & your team are attending mandatory paid training sessions (virtual and in-person; travel may be required)

What We’re Looking For

• The ability to lead a team with elevated examples of customer service, grooming, and KPI attainment.
• Strong makeup skills (self-taught or accredited) – portfolio or examples required
• Excellent communication and customer service skills
• Team player with a positive attitude
• Open to feedback and committed to professional growth
• Flexible availability including late nights and weekends
• Ability to travel to other locations when required
• Impeccably groomed
• Ability to provide see it say it feedback.

What We Offer

• Generous discount on M.A.C products
• Company store discount
• 14 weeks paid parental leave (subject to meeting minimum requirements
• A full day off for your birthday
• Free Product allocation
• On the job training + education