- Location
- United Kingdom - Remote · United Kingdom - London
- Workplace
- Remote
- Type
- Full-time
- Department
- CX Product and Technology, Mgmt
- Seniority
- Senior
- Source
- Greenhouse
Description
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
Full Stack Cloud Operations Engineer
Night shift 10 PM to 6 AM
At NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what's the role all about?
As a Full Stack Cloud Operations Engineer, you will play a critical role in ensuring the security, reliability, availability, and performance of NICE's cloud and datacenter infrastructure. Working across Windows, Linux, AWS, VMware, and physical compute environments, you will support business-critical production systems that power our global operations.You will proactively monitor infrastructure, resolve incidents, optimize system performance, and contribute to the continuous improvement of operational processes. This role offers the opportunity to work across modern cloud technologies and enterprise-scale infrastructure while helping maintain a secure and highly available environment.How will you make an impact?
- Maintain, monitor, and support a production infrastructure environment
- Administration of AWS environment and resources
- Supports multiple systems or applications of medium to high complexity
- Follows defined procedures to monitor systems and resolve issues
- Analyzes and reports on operational metrics to understand performance and ensure success in process improvements
- Manage DNS, FTP, IIS, and Application environments
- Participate in an On-Call rotation
- Communicates events to stakeholders, teams, and leadership
- Work with cabling, racking, and other tasks in Physical Data Centers (Some Travel May Be Required)
- Create user accounts in IAM and other user management resources
- Updating Production Server Resources and Sizing
- Support and troubleshooting in medium to complex technical issues
- Follow the company Code of Ethics and CXone policies and procedures at all times
Have you got what it takes?
Required Qualifications & Experience
- 5+ years working in a large production infrastructure
- 5+ years in Windows Server Administration in a Production Environment
- 5+ years configuring server hardware and OS
- Experience managing and hardening Linux servers in production environments (RHEL, Ubuntu, or Amazon Linux)
- Experience successfully working in fast-paced production environments with rapidly changing priorities and timelines
- Microsoft and Linux OS Patching
- Strong Knowledge of Windows Domains, Active Directory and DNS
- Experience working with Change Management
You will have an advantage if you also have:
- Experience working in a PCI / Cyber Essentials compliant environment
- AWS EKS and ECS Experience
- Experience maintaining relational databases
- Experience working with Chef, Ansible or Puppet
- Experience working with SAN or NAS
- Experience working with Okta
- Experience working with Hardware Replacements/Vendor Work
- Experience managing Cisco UCS
- Experience monitoring and maintaining AWS environments.
- Experience working with PowerShell and other scripting languages
What's in it for you?
Join an industry-leading, global technology organization where innovation, cloud transformation, and operational excellence are at the heart of everything we do. You'll collaborate with talented professionals across multiple disciplines while gaining exposure to enterprise-scale cloud and infrastructure technologies.
At NICE, you'll have opportunities to grow your career, develop new technical skills, and contribute to mission-critical platforms that serve thousands of organizations worldwide. If you're passionate about cloud infrastructure, automation, and operational excellence, we'd love to hear from you.
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors over 3 billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud, and digital technologies, NICE is consistently recognized as a market leader, with more than 8,500 employees across 30+ countries worldwide.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law.
Requisition ID: 11795
Reporting into: Director, Cloud Systems Engineering
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.