Key Account Manager

Job Overview

The Key Account Manager will be responsible for identifying and developing revenue opportunities, driving sales activities, managing key customer relationships, overseeing the sales cycle, and coordinating with internal and external stakeholders to ensure customer requirements and shipment commitments are delivered effectively.

Work Arrangement: On-site
Working Days: Monday to Saturday
Working Hours: Monday–Friday: 8:30AM – 5:00PM, Saturday: 9AM – !PM

Key Responsibilities

• Identify revenue opportunities and develop appropriate measures to exploit these opportunities across all relevant segments
• Steer sales promotion activities based on defined action plans
• Conduct weekly market research, identify potential sales opportunities, and evaluate customer needs
• Develop sales strategies to drive revenue growth in alignment with the organization's goals and business plan
• Lead and support the sales team to deliver excellent customer service through engagement, motivation, coaching, and leadership
• Manage the full sales cycle—from lead generation and proposal development through contract negotiation, closure, and cash collection on assigned client accounts; initiate long-term payment protection through bank guarantees and/or deposits where required
• Build and maintain effective relationships with customers, vendors, and industry stakeholders through phone, email, and face-to-face interactions, including partner airlines, trucking companies, ground handlers, freight forwarders, GSAs, CSAs, and other service providers
• Manage cargo reservations, capacity assessments, and bookings
• Conduct daily visits to existing and potential clients to evaluate needs and promote products and services
• Monitor shipments and proactively follow up through to final delivery
• Complete assignments and responsibilities delegated by the line manager
• Work closely with colleagues to build and maintain a strong client portfolio on a month-on-month basis
• Stay up to date on industry trends, market developments, competitor activities, and regulatory updates through relevant industry sources, news, media, and publications
• Maintain and update rate sheets and commercial databases accurately and on a timely basis
• Prepare sales reports and other reports requested by the line manager
• Travel locally and overseas for assignments when required
• Ensure compliance with company policies, procedures, and required standards of performance
• Undertake special tasks or projects assigned by the line manager
• Attend and/or conduct training programs as required and undertake relevant courses that support industry knowledge and professional development
• Coordinate effectively with internal teams to ensure seamless execution of client requirements

Key Areas of Focus

• Sales growth and revenue generation
• Key account and customer relationship management
• Cargo reservations, capacity and booking coordination
• Shipment monitoring and customer follow-up
• Market intelligence and business development
• Sales reporting and commercial data accuracy
• Cross-functional coordination and service delivery
• Compliance, continuous learning and professional development