Workshop Manager

This will be an acting role for 6months after which we will determine if we recruit and if so open internally or externally.

The Workshop Manager provides leadership, planning, resourcing, and operational control for the Tennessee rock

drill and component rebuild workshops. The role develops safe, efficient, customer-focused repair and rebuild

capabilities; delivers projects on time and within budget; and improves utilization, capacity, quality, financial

performance, and customer satisfaction in support of the Sandvik USA business. The role is also the primary point of

responsibility for workshop repair and service quality and will become the primary ISO9001 responsible site person.

KEY RESPONSIBILITIES

• Lead and develop rock drill and component rebuild operations, capabilities, service offerings, and resources in line with business strategy and customer requirements.
• Plan workshop capacity, labor, inventory, tooling, and workflow to achieve utilization, production, delivery, cost, and quality targets.
• Deliver repair and rebuild projects for internal and external customers safely, on time, within scope, and within budget. · Implement lean, standardized, and continuously improving workshop processes, supported by disciplined project management and appropriate financial controls.
• Develop business plans for growth, additional projects, and expansion of workshop offerings based on customer needs, market research, and competitor activity.
• Build productive relationships with customers and internal stakeholders, optimize service offerings, and maintain a strong focus on customer satisfaction.
• Recruit, onboard, coach, motivate, develop, and evaluate workshop employees while aligning teams to clear goals and performance expectations.
• Ensure compliance with Sandvik values, policies, EHS requirements, and applicable government, customer, and industry regulations; identify hazards and promote safer ways of working.
• Utilize ISO9001 principles and other Quality Control processes to improve and sustain high quality standards for all repairs and services as well as physical workshop layout and tooling requirements.
• Work with USA Quality and service excellence roles and prepare Tennessee for formal ISO9001 accreditation.

Minimum Qualifications:

Education: Bachelor’s degree in engineering, business, or a related discipline. OR sufficient workshop management

experience in heavy machinery component shops

Experience: Minimum five years of workshop management experience, with significant senior-level management and

team leadership experience in an industrial, mining, repair, or rebuild environment.

Licenses & Certifications: Preferred certifications in OEM equipment components eg Dana, Kessler, Volvo or

equivalent.

Preferred Qualifications

• Strong knowledge of mining-industry workshop, repair, and rebuild processes.
• Demonstrated commercial and financial acumen, including capacity, utilization, inventory, and cost
• management.
• Experience applying lean methods and standardized work to improve safety, efficiency, quality, and delivery.
• Strong leadership, planning, organizational, customer-service, and relationship-building capabilities. · High professional standards, integrity, drive, and the ability to communicate and listen effectively.

Primarily based at the Tennessee branch workshop, with regular exposure to industrial repair and rebuild operations.

The role requires compliance with applicable PPE and site-safety requirements and willingness to travel approximately

10% of the time. Physical demands, schedule, and other site-specific requirements are to be confirmed.