Commercial Credit and Collections Analyst III

Who We Are

Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers. We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, and Asia.

What Drives Success

The Commercial Credit and Collections Analyst III position reports to the Supervisor of Commercial Credit Services.

 

JOB DUTIES

 

• Conduct daily collection calls and periodic customer visits to resolve account receivable balances.  This includes contact by telephone, email and/or through customer portals.
• Build internal and external customer relationships in a professional manner.
• Reconcile accounts and resolve billing issues within assigned portfolio in a timely manner
• Review and approve Commercial job sheets.  Also responsible for protecting all lien rights on jobs over $25K within assigned portfolio(s).
• Remain in rollover phone system while answering incoming calls.
• Resolve complex credit problems and request assistance on highly sensitive accounts.
• Regularly communicates with Sales, Billing, Branches and other departments regarding past-due accounts
• Review order holds and make recommendations on hold/release within established department guidelines.
• Provide monthly updates to supervisor regarding portfolio risk and performance
• Prior experience working with remote teams.  Ability to build relationships with remote teams, including but not limited to Sales, Billing and Branch personnel.  
• Other duties as assigned.

 

What We Are Looking For

JOB REQUIREMENTS

• Requires a bachelor's degree or at least 3 years of equivalent work experience.
• Proficient in Microsoft Office and other productivity software systems.  Advanced Excel skills are required. Knowledge of SAP and Get Paid are highly desirable.
• Strong understanding of Construction credit and bond/lien laws.
• Strong analytical, numeracy and research skills.
• Solid customer service, negotiation and leadership skills.

 

What We Offer

Compensation: This is a salaried exempt role. The starting salary range for this role and market is between $72,000 - $94,500 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company’s applicable plan. Employees in this role are not eligible for overtime.

 

Benefits: Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

 

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.

 

Our Culture: At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us! 

 

Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.

We may use automated tools, including artificial intelligence, to support parts of our hiring process, such as application review and interview scheduling. These tools assist our teams but do not replace human decision-making. If you need an accommodation or have questions, please contact [email protected].#LI-AB2

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