- Location
- US AZ Phoenix 615 North 48th St, United States of America
- Workplace
- Onsite
- Type
- Full-time
- Department
- Operations
- Education
- High School
- Source
- Workday
Description
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Position Summary
The Shipping & Receiving Clerk serves as a primary point of contact for customers, delivery drivers, and vendors coordinating shipments at our data center. This customer-facing role combines professional communication, shipment coordination, accurate recordkeeping, and hands-on package handling.
The ideal candidate is approachable, organized, and dependable, with a strong sense of ownership. Success in this position means ensuring customers receive timely updates, equipment is handled carefully, and every shipment is accurately documented from arrival through pickup or delivery.
Work Environment & Physical Responsibilities
This position works onsite in a secure data center, with time spent at a workstation, on the loading dock, and in designated storage areas. Responsibilities include standing, walking, moving packages, and safely using approved material-handling equipment. Team assistance and equipment must be used when loads require additional support.
Key Responsibilities:
- Provide friendly, professional service to customers, carriers, vendors, and internal teams.
- Coordinate inbound deliveries, outbound shipments, and customer pickups in accordance with site procedures.
- Respond promptly to shipment inquiries and communicate delivery status, pickup instructions, delays, and discrepancies.
- Receive and verify packages against shipping documentation, confirming the intended customer and destination.
- Inspect deliveries for visible damage or shortages, document concerns, and promptly notify the appropriate parties.
- Accurately record shipment details, tracking numbers, storage locations, and handoffs in ServiceNow or designated tracking systems.
- Notify customers when shipments arrive and coordinate delivery to approved locations or pickup by authorized individuals.
- Verify authorization before releasing equipment and maintain clear records of who received each shipment.
- Prepare outbound shipments, confirm labels and documentation, and coordinate carrier pickups.
- Keep the loading dock and storage areas clean, organized, secure, and clearly labeled.
- Follow site security, access control, and safety procedures when handling customer equipment and coordinating deliveries.
- Work closely with Service Delivery, Security, and Operations to resolve issues and support customer needs.
- Take ownership of shipment concerns through resolution and escalate issues when additional support is needed.
Required Qualifications:
- High school diploma or equivalent.
- Applicants must meet all requirements, including customer-contracting requirements, which will require U.S. Citizenship.
- Experience in customer service, shipping and receiving, logistics, hospitality, or another service-focused role.
- Strong verbal and written communication skills.
- Attention to detail and the ability to maintain accurate records.
- Comfortable using email, computer applications, and shipment tracking systems.
- Ability to prioritize requests and remain professional during busy periods.
- Dependable attendance, punctuality, and consistent follow-through.
- Ability to work independently while coordinating effectively with a team.
Preferred Qualifications:
- Experience supporting customers in a data center, technology facility, or secure environment.
- Familiarity with ServiceNow or similar ticketing systems.
- Experience handling sensitive or high-value equipment.
- Experience using pallet jacks or other material-handling equipment.
Disclaimer: This job description is not meant to be an all-inclusive statement of every duty and responsibility of the jobholder. Certain features of this job are described in the above headings, but are not necessarily limited to the above written statements. They may be subject to review. All positions within Iron Mountain may include other duties as assigned.
US: Iron Mountain is an equal opportunity employer, and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, marital status, age, sexual orientation, disability, veteran status or other legally protected classifications under applicable federal, state, or local laws in making employment decisions.