Customer Service Advisor - 12 Month Fixed Term Contract

We’re hiring at Pitney Bowes, where top talent builds meaningful careers and lasting impact. We Move fast, Deliver excellence, and Win together…that’s The Pitney Bowes way. Here, how we work matters just as much as what we achieve.

We’re looking for people who:

• Act with urgency, accountability, and purpose

• Deliver high quality work with consistency and pride

• Collaborate effectively and elevate those around them

• Focus on outcomes that drive impact and growth

Job Description:

Customer Service Advisor - 12 month fixed term contract

Must be based in UK and have right to work in the UK

Client success sits at the centre of how we work. Our document management, tracking, mailing and shipping solutions help organisations manage people, post and assets in a way that is practical, reliable and built around real operational needs.

Pitney Bowes (NYSE:PBI) is a technology-driven company that provides document management, tracking, mailing and shipping solutions to clients around the world – including more than 90 percent of the Fortune 500. Small businesses to large enterprises and government entities rely on Pitney Bowes to reduce operational costs, improve oversight and control within their organisations - ensuring accuracy, efficiency, insight, safety and compliance. For additional information, visit Pitney Bowes at pitneybowes.com/uk. Read more about us, here: https://www.pitneybowes.com/uk

Job Summary

We are currently recruiting for passionate Customer Service Advisor to join our fantastic team. This is an excellent opportunity for anyone who has experience providing exceptional service to Clients who are looking for their next career move.

If this sounds like you, then you may be a great fit for Pitney Bowes.

You are:
A client focused individual who thrives on making the client central to everything you do whilst providing best in class customer service. You are passionate about resolving high level complaints or issues and enjoy making recommendations for the improvement of business procedures and processes.

You will:

• Constantly strive for Client satisfaction, internal satisfaction surveys and Trustpilot reviews.

• Work with our Corporate and Public Service Client base to resolve all post sales queries

• Liaise with other business partners to resolve queries and improve the service to our Clients

• Partner with the internal Client Operation team to identify opportunities and improvement plans to drive Client experience

• Manage the resolution / negotiation of Client issues to minimise cancellations, maximise Client retention and increase PB revenue.

• Deliver ‘best in class’ customer service in order to ensure maximum customer satisfaction which in turn will improve Pitney Bowes profitability

• Deliver performance-based results consistently within established targets, KPIs (Key Performance Indicators), and SLAs (Service Level Agreements).

• Monitor, track, and analyse performance metrics to ensure timely achievement of goals and adherence to standards.

As a Customer Service Advisor you have:

• Experience working in a Customer Service or Contact Centre environment (financial or banking environment experience preferred but not essential)

• Excellent communication skills, both written and verbal, and a high level of numeracy

• Experience working on multiple issues across a number of systems

• PC literate in Microsoft applications

• Strong inter-personal skills with a genuine customer focus and desire to work with people

• Proven objection handling and decision making skills

• As the role is fully remote, the individual must be able to work collaboratively in a remote team environment using tools such as Team Video calling.

• Able work independently, with minimal supervision.

Benefits

• Up to 30 days holiday, role dependent, in addition to UK or Ireland bank holidays

• 3 x Basic salary life insurance scheme

• Defined contribution Pension scheme with employer match contribution up to 6% of basic salary

• Fully homebased role, although you will be expected to join us at in person events for Townhalls and Team Building. We will give you plenty of notice to make personal arrangements

• Contribution towards home office set up and monthly homeworking allowance

• Employee Assistance Programme

• Employee Perk Platform providing access to discounts on vouchers as well as deals for travel, restaurants and shopping. This platform also offers live and on-demand fitness content.

We are committed to maintaining an inclusive workplace ensuring all employees are treated with dignity and respect, regardless of gender, sexual orientation, gender reassignment, marital status, race, religion, age, disability, or any other personal characteristic.

Whilst this role may be advertised as a full-time role, we are open to applications from those who may need, or like, to work different schedules. Please discuss this as part of the application process.

Every organisation has millions of assets. When they move together it's breathtaking.

We will:

• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (PB Benefits and Wellbeing Programs)

We are committed to maintaining an inclusive workplace ensuring all employees are treated with dignity and respect, regardless of gender, sexual orientation, gender reassignment, marital status, race, religion, age, disability, or any other personal characteristic.

Whilst this role may be advertised as a full-time role, we are open to applications from those who may need, or like, to work different schedules. Please discuss this as part of the application process.