Manager, Operations

Application Instructions

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Number of Positions: 1

Position Overview

The Operations Manager will work with the Operations Team to lead and optimize the systems, processes, and day-to-day execution of site operations. On a daily basis, the Operations Manager will oversee office operations, financial processes, vendor management, and cross-functional operational support while ensuring a high-functioning, mission-aligned workplace environment.

The Operations Manager will report to the Chief of Staff and will manage operations-related workflows and potentially oversee staff or coordinators supporting operational functions. The role will be based at the City Year Bay area office.

Job Description

Minimum Qualifications

• Bachelor’s degree or equivalent experience in operations, business administration, or related field

• Experience managing budgets, financial processes, and vendor relationships

• Experience managing or leading teams and/or cross-functional initiatives

• Demonstrated experience improving systems, processes, or workflows to increase operational efficiency

• Strong analytical skills with experience using data to inform decision-making and improve processes

• Experience managing projects from planning through execution, including coordinating stakeholders and resources

• Authorized documentation to work in the United States of America 

• Criminal background history clearance to work with school-age children, depending on the position

• Valid Driver’s License and reliable transportation

Responsibilities

The Operations Manager will perform the following roles and responsibilities as described below:  

Operations Management & Process Optimization

• Lead and continuously improve site operations, systems, and workflows to ensure a highly efficient, organized, and mission-aligned workplace that delivers an exceptional staff and visitor experience.

• Oversee daily operations to ensure a highly efficient, organized, welcoming, and mission-aligned workplace

• Develop, implement, and continuously improve operational policies, systems, and workflows to support organizational effectiveness

• Manage office operations including procurement and inventory of office supplies, uniforms, equipment, and other operational resources

• Receive, distribute, and coordinate mail, packages, deliveries, and other site logistics

• Coordinate and provide frontline support for technology and office equipment needs, serving as a liaison with internal and external IT support partners as needed

• Maintain inventory and oversee an offsite storage unit, partnering with departments to ensure supplies, materials, and resources are procured, stored, and distributed effectively

• Serve as a primary point of contact for guests, visitors, vendors, and community partners by maintaining a professional and welcoming front desk and office environment

Financial Management & Data-Driven Decision Making

• Lead site financial operations, including budget tracking, accounts payable/receivable, and expense reporting

• Analyze financial and operational data to inform decision-making, identify trends, and drive improvements

• Partner with leadership to align resource allocation with site priorities

Cross-Functional Leadership & Organizational Alignment

• Serve as a key cross-functional partner, aligning operations across teams to support site-wide priorities and initiatives

• Translate organizational priorities into clear operational plans, systems, and workflows

• Collaborate with internal teams to ensure strong communication and coordination

• Support planning and execution of major events and organizational initiatives such as Annual Gala, Service Projects, Opening Day, Graduation, Learning & Development Days, and others throughout the year

People Operations

• Support hiring, onboarding, and HR-related operational processes in partnership with site leadership

• Support onboarding and offboarding of AmeriCorps members

• Support with interviewing and recruitment of AmeriCorps members

• Serve as a resource to staff on operational systems, tools, and processes

Preferred Qualifications

• Experience managing direct reports or leading teams

• Experience in nonprofit or education-focused organizations

• Familiarity with financial systems, HR processes, and operational tools

• Experience with compliance, risk management, or organizational policies and procedures

• City Year/AmeriCorps experience is a plus

• Advanced Excel skills (data analysis, reporting, budgeting)

• Proficiency in Microsoft Office (Word, PowerPoint, Outlook)

• Experience with project tracking and workflow tools

• Strong data analysis and reporting capabilities

• Experience with shared systems (e.g., SharePoint, internal operations platforms)

Competencies

In order to succeed in this role, an applicant must have the following competencies:

• Project Management: Organizes, prioritizes, tracks, and manages workflow and resources.

• Problem-Solving: Identifies opportunities to make improvements; gathers information; connects related and unrelated concepts; integrates findings into actionable solutions.

• Strategic Thinking: Identifies multiple pathways to address complex and nebulous problems; anticipates barriers and opportunities; develops plans to address them.

• Accountability: Holds self responsible for actions and their impact on team, goals, and organizational mission.

• Managing Performance: Assigns, tracks, and prioritizes work to ensure high-quality outputs; inspires committed and positive action toward organizational goals.

Physical requirements

• Ability to sit for extended periods and occasionally stand or walk

• Manual dexterity for typing, writing, and handling office equipment

• Visual acuity to read screens and printed materials

• Hearing ability to participate in conversations

• Occasional lifting or carrying of items up to 10–20 lbs

• Ability to communicate clearly in person, by phone, and in writing

Working Conditions

• Operates in a professional office setting using standard office equipment

• May require occasional travel to site or organizational events

• Typical schedule is Monday–Friday during standard business hours, with occasional extended hours

• Requires a valid driver’s license for travel as part of job duties.

• Must have reliable internet access for remote or flexible work arrangements.

Compensation

Compensation: $70,000 - $75,000 Annually Commensurate with Experience and Location

Benefits