Inside Sales Representative

Shift 1 (United States of America)

Essential/Key Functions:

• Read and comprehend instructions and follow established procedures
• Correspond with customers as needed
• Maintain proper records of all forms of transactions relating to the company’s operations
• Provides technical assistance to customers and/ or customer care
• Prepares reports as needed
• Initiates purchase orders and amendments for parts, services and/or special tools; arranges for submission and inspection of sample products as required;
• Performs the functions of a CSR to include initiating and following up with to sell or resolve problems, answer questions and correspondence, and complete reports.
• Prepares, processes, reviews and monitors various documents such as purchase orders and other documents.
• Contacts current and prospective customers to sell and explain products, perform account rounding and solicit new business within the market area.
• Prepares and presents proposals and quotes and recommends products based on customer needs.
• Assists customers and arranges payment terms in accordance with established guidelines.
• Performs in a manner that will prevent errors and omissions. 
• Creates and maintains computer files for follow-up action.
• Provides advisory support and assistance to the department supervisor as needed. 
• Participate in activities needed to support the management functions of the team.
• Follow all safety guidelines and operate in a safe manner
• Physical presence on the job is essential and necessary including weekends and holidays if deemed necessary by the company
• Other duties as assigned by management

Management Responsibilities:  None

Minimum (Required) Qualifications:

Education and Experience

• High School diploma is required
• Associate Degree preferred
• Past call center experience desired
• Past inside sales experience preferred

Knowledge, Skills and Abilities

• Must have a positive attitude
• Must be well organized
• Must manage time well
• Must possess good math skills
• Must possess good decision making abilities
• Must possess business acumen
• Must have good negotiation skills
• Must be focused on relationships with inside and outside customers
• Must support mission and purpose of the company and be committed to professional and personal growth
• Must take initiative
• Must be results driven
• Ability to work as part of a team and interface with other departments.
• Good analytical skills
• Ability to prioritize in the face of multiple tasks

Disclaimer:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

Who we are: 

DME (www.dme.net) is a leading global manufacturer of mold technology products with worldwide operations. For over 80 years, DME’s experts have provided mold designers, moldmakers, and molders with innovative solutions. DME is a business unit of Hillenbrand.

Hillenbrand (www.hillenbrand.com) is a global industrial company that provides highly engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What Matters For Tomorrow™ — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders.

EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status.  Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities.  If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] .  In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.  At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".