Administrator

Administrator                                                                                                                                  

Section/Group: EAL – Examination, Admin & Logistic

Location: Shah Alam / Malaysia

Contract: Permanent

Office/Hybrid: 40 hours per week (full-time), Monday to Friday, 8.00am to 5.00pm.

Job Profile: Business Support Administrator (Grade 9)

Salary/annum: 32,300.00– 48,460.00 MYR Annual

Reference number: JR100902 Administrator

Closing Date: 31 August 2026

Description of role:

The role is responsible for managing the end-to-end administration and coordination of candidate enrolment, training courses, examinations, and certification activities.

The position serves as the primary point of contact for candidates, training partners, agents, trainers, and invigilators, ensuring accurate registration, eligibility verification, scheduling, examination arrangements, results notification, and certificate issuance.

 The role also maintains accurate and confidential candidate records, attendance, results, certificates, and administrative reports, while supporting audits and regulatory reviews by preparing the necessary documentation and evidence.

The successful candidate will ensure a smooth and professional candidate experience while maintaining compliance with relevant training, examination, certification, and administrative requirements.

Key responsibilities include:

• Serve as the primary point of contact for candidate queries related to scheduling, enrolment, and certification requirements.
• Manage candidate registrations, enrolments, and exam bookings through the administration platform.
• Verify eligibility and documentation for all candidates prior to attending the course and or examination.
• Ensure course/exam schedules, venue details, and joining instructions are communicated clearly to candidates and relevant departments.
• Coordinating with approved agents or training partners to process candidate bookings and ensure complete and accurate enrolment data.
• Maintain accurate candidate records, including attendance and results.
• Maintain confidentiality and secure handling of exam content and candidate data.
• Liaise with invigilators and trainers to coordinate course and examination logistics and ensure readiness.
• Maintain records of issued certificates, results, and administration reports.
• Generate reports for internal and external audits (e.g., attendance reports, training activities report etc.;).
• Notify candidates of exam results and manage certificate issuance as well as delivery in a timely manner.
• Assist during audits and regulatory reviews by preparing documentation and supporting evidence.
• Perform other duties as and when required by the Management.

Requirements

• Minimum Diploma holder or equivalent in Business Administration or a related field.
• Minimum 3 years’ working experience in a similar role
• MSOffice Software
• Good communication skills in Bahasa Malaysia and English (Written & Spoken).
• Possess excellent interpersonal skills, maturity and flexibility, able to work in a team and independently with minimum supervision.

For further details, please follow the Job Description link below:

https://www.twi-global.com/pdfs/careers/JR100902-Job-Description-Administrator.pdf

  

Travel:

This role may involve local travel within Malaysia and occasional trips.

About us:

TWI Ltd is a world expert in engineering, materials and joining technologies with significant property assets. We provide industry with advice and know-how in design, fabrication, failure analysis and prevention.

We offer opportunities to collaborate with inspiring and expert teams and a supportive environment in which you are actively encouraged to share your ideas and continually develop your own skills and knowledge.

If you are looking to join an organisation that is fuelled by innovation, teamwork, and openness, this role could be for you.

Diversity statement:

TWI Ltd is committed to treating all employees fairly and to being an inclusive employer. Our aim is to create a work environment where our employees can reach their full potential.  We put Equality, Diversity and Inclusion at the heart of our people practices to attract, develop and retain the best talent.

Inclusion:

We recognise that it’s the differences of our people that gives us our competitive edge and enables us to maintain our world leading reputation. This is why we are committed to ensuring there is diversity across every level of our organisation; representative of the Members and societies we serve. We have made Inclusion our number one corporate value to demonstrate our commitment to ensure it is at the core of everything we do at TWI.

Disability Confident Scheme:

We are pleased to confirm that we have achieved the first stage accreditation, which means we are a ‘Disability Confident Employer’. This is a government-supported scheme that supports organisations like TWI to make the most of the talents that people with disability can bring to our workplace.  The scheme helps us recruit and retain great people; draw from the widest possible pool of talent; secure high-quality employees who are skilled, loyal and hardworking; and improve employee morale and commitment by demonstrating that we treat all of our people fairly.

Why work for TWI?

At TWI, we take care of our people! Enjoy a competitive salary, at least 18 days of annual leave plus Malaysian public holidays, group hospitalisation and life insurance (GTL), plenty of learning and career growth opportunities, onsite parking, and more perks that make TWI a great place to work!

We know that balancing work and personal life can at times be challenging. This is why we continue to review and implement family friendly policies including hybrid working, flexible working, enhanced maternity pay and paid parental leave.

Working hours:

40 hours per week (full-time), Monday to Friday, 8.00am to 5.00pm.

Artificial Intelligence:

At TWI, we want you to know that your application is in good hands. We do not use AI tools or automated systems to review or sift through applications. Instead, every application is personally reviewed by the hiring manager. We believe in being open and transparent with our candidates, and we’re committed to giving your application the attention it deserves.

TWI Values:

Our six values provide a point of reference for the way we expect our people to operate and behave.

• Inclusion: Valuing the contribution from every individual, creating value for our customers
• Teamwork: Building effective working relationships, we accomplish more together
• Adaptability: Engaging positively with change to meet the needs of the business
• Taking Responsibility: Achieving our objectives and personal development
• Innovation & Expertise: Championing new ideas and sharing knowledge to solve industry problems
• Customer Focus: Building trusting relationships with our customers