Senior DevOps Engineer

Location: Kuala Lumpur, Malaysia

Role: DevOps Engineer

Department: Backend

About Respond.io

Founded in Hong Kong in early 2017, respond.io is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls and email — all in one place.

Trusted by businesses in over 127 countries and recognized by G2 and SME100, respond.io enables fast-growing companies around the world to capture, convert, and retain customers at scale.

We operate as a globally distributed team with employees based around the world, contributing to a diverse and inclusive culture. Join us, and be part of a team that is shaping the future of customer conversation management!

Our Culture

At respond.io, we move fast, work smart, and always keep our customers at the heart of what we do. Here’s what we stand for:

• Solve Customer Problems: Every effort must solve real customer pain points. No guesswork—just real feedback and clear value!
• The 80/20 Rule: We focus on 20% of actions that create 80% of the value. Simple is powerful—it gets us moving fast.
• 100% Alignment, 80% Accuracy: We aim 100% team alignment and 80% accuracy. Perfect plans can wait—clear goals come first.
• Be Direct: We give honest feedback, and tackle problems head-on. Clarity moves us forward!
• Own It and Support Each Other: We step up, help out, and drive outcomes—together.
• Build Human Connections: Work is better when we trust, care, and celebrate wins together. We’re a team!

Role Description

We are hiring a Senior DevOps Engineer for our growing DevOps team that owns respond.io's cloud platform end-to-end: infrastructure, CI/CD, reliability, security, and cost. This is a software-engineering-first DevOps role. Our team builds internal platform tooling, runs deep infrastructure forensics, operates an increasingly AI-augmented workflow and also writes production code. You will work embedded with backend engineering on a high-throughput messaging platform built on AWS.

What You Will Be Doing

• Bring tangible impact and influence new changes on our platform
• Collaborate with our Development teams to provision infrastructure so they can focus on delivering quality software
• Troubleshoot and resolve production infrastructure issues across databases, search, containers, serverless, and messaging queues
• Develop internal tooling and automations (using Node.js or Python) to improve our SDLC and platform operations
• Leverage AI tools and build AI automations to improve day-to-day operations
• Collaborate with stakeholders to implement SLOs, SLIs, and improve system reliability
• Apply DevSecOps practices and ensure robust backup, disaster recovery, and security controls are in place
• Share knowledge and discuss new initiatives with your team members

Qualifications

• 5+ years of combined software development and DevOps/platform engineering experience, with hands-on production coding in a modern programming language (Node.js or Python preferably)
• Solid cloud foundations with hands-on experience in AWS and GCP
• Experience in implementing DevSecOps practices
• Experience with Infrastructure-as-Code, setting up CI/CD pipelines and monitoring
• Strong troubleshooting and debugging skills for infrastructure at scale: databases, search clusters, containers, serverless, and queues (e.g. RDS, OpenSearch, ECS, Lambda, SQS)
• Experience in implementing Layer 7 defense with WAF and Layer 4 with Network Firewall, Good understanding on best practices of Rate limiting and DDoS. Also, well understading of securing network at layer 4.
• Proficiency in using AI tools (Claude Code, Codex, or ChatGPT) for day-to-day work and building AI automations
• Experience with designing and provisioning highly-available and scalable solutions
• Good communication skills in English with an ability to clearly explain complex ideas verbally and in writing
• Nimble and agile team player with the ability to thrive in a fast-paced start-up environment
• Being AWS Certified is a good-to-have

What's in it for you

• You will become part of an amazing culture with smart, collaborative teammates who actually care about each other's growth and success.
• You will grow more here than you would anywhere else, that is a promise.
• Virtual events like talent shows, Among Us nights, and online game sessions to keep the fun going, no matter where you are!
• We offer a highly competitive compensation package.
• You'll receive a mental health allowance to support your health and wellness needs.
• Flexible working environment and working hours that fit your lifestyle, wherever you're based.