Claims Manager

Company:

Marsh

Description:

We are seeking a talented individual to join our Claims Operations team at Marsh. This role will be based in our Fiji Suva office.

In this role, you will manage specialist commercial claims across Property, Marine, Construction, Directors & Officers, Professional Indemnity, and other commercial lines of business. You will provide technical advice, support claim resolution and act as an advisor to a portfolio of SME and corporate clients, building trusted relationships and delivering high-quality service.

We will count on you to:

• Handle standard to complex commercial claims with a focus on client advocacy
• Provide technical advice and support from first notification through to final settlement, while protecting the client’s interests
• Advise clients and brokers on policy coverage and interpretation, including claims involving insurer indemnity disputes
• Respond to queries from brokers and clients, conduct meetings and liaise with clients, insurers, claimants and external providers
• Manage standard to complex claims in line with company processes and client service agreements
• Identify claims referral opportunities and work with the Advocacy team on claims issues
• Prepare routine and ad hoc reports and present quarterly and/or annual reviews
• Build and maintain networks to keep abreast of industry changes

What you need to have:

• At least 3-5 years of insurance claims experience, preferably in specialty commercial lines
• Excellent oral and written communication skills
• Ability to build and maintain effective relationships with clients, insurers and external representatives
• Experience working in a client-focused claims or insurance environment

What makes you stand out:

• Diploma Financial Services or Bachelor’s degree;
• Studying towards Graduate Diploma Financial Services;
• Law degree or experience in a legal environment
• ANZIIF qualifications
• A collaborative approach and a strong focus on client service

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

ABOUT MARSH

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.