- Location
- Milan
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Customer Success
- Seniority
- Manager
- Experience
- 3+ years
- Source
- Lever
Description
Ready to be part of the Legal Tech revolution?
As the leading SaaS publisher in Europe, Dilitrust is transforming legal departments worldwide with cutting-edge technology.
Our Impact: From General Meeting reports to AI-assisted contract life management, our teams across France, Spain, Italy, Canada, Mexico, and MEA are the driving force behind our global success. We are pleased to provide daily support to 2,500 customers in 64 countries, with 80% of major listed companies in major markets like Europe, North America and the middle East.
Our Recognition: Dilitrust has been recognized for offering a positive and stimulating work environment. We are proud to have been awarded the "Happy at Work" and “Tech at Work” label since 2019.
Responsibilities
As a Senior Project Manager, you will join the CSM-Project (onboarding) team based in Milan. You will play a key role in project management, acting as a central point between customer satisfaction operational efficiency and adherence to timelines.
Your main responsibilities include:
Managing strategic projects ranging from 3 to 12 months (planning, resources, communication);
Supporting customers through change management (expert consulting, change management, expectation management, customer education);
Advising on application setup and configuration, with strong expertise in the product suite and internal tools;
Training customers;
Building and maintaining a trusted relationship with clients;
Connecting technical experts with clients (customer data migration, interface implementation);
Applying our agile project management methodology
Communicating with various stakeholders: client teams (business, IT, etc.) and DiliTrust teams (application support, R&D, etc.);
Developing business expertise (corporate law, contract and litigation management, governance body management).
Profile
3 to 5 years of experience in application project management with clients;
You understand the challenges and context of SaaS implementations;
You are able to lead a project team to success;
Strong understanding of customer needs and expectations;
Ability to take a step back and put challenges into perspective before proposing suitable solutions;
Strong analytical skills to quickly identify bottlenecks and solve problems while keeping operational and business issues in mind;
Native Italian speaker and fluent in English;
Recruitment Process
>Talent Acquisition
>Head of Customer Success Italy
>Chief Customer Officer
Why join us?
With our remote work policy, alternate between home and office for the best work-life balance.
Certified “Happy at Work” and “Tech at Work” every year since 2019 — DiliTrust offers a fulfilling and stimulating workplace!
DiliTrust is a socially responsible company, committed to diversity, inclusion, and equal opportunity at all levels of the organization.
Skills
Project ManagementChange Management
