LEARNING & DEVELOPMENT COACH

Job Description

About the role:  

Europcar has an exciting opportunity for a Learning & Development Coach to join our VIC and TAS team on a full time basis. This position will be based in Melbourne with regular site visits within the VIC and TAS network and interstate. 

As a Learning & Development Coach you will play a crucial role in driving the growth and success of our VIC and TAS team and enhancing a culture of excellence in ancillary sales and customer service. 

What's on offer:

• Competitive salary package

• Six weeks' employer-paid parental leave (in addition to government entitlements)

• Ongoing training and career development opportunities

• Global brand opportunities across AU/NZ and beyond

• Proudly ranked in the Top 30 of the 2025 GoodCompany Awards

• Referral bonuses and exclusive employee discounts (private health insurance, Accor All Heartists program, gym & more!)

• 24/7 wellbeing support via EAP and the Calm App

Some of the key responsibilities include:

• Onboarding new employees, training in systems, rental operations and any other changes in operations procedures.

• Deliver high-quality, targeted training that enhances the customer experience and supports business growth targets

• Partner with L&D and HR teams to ensure training needs and learning outcomes are reflected in the design and development of learning programs

• Use Workday Learning to assign, track, and report on training completion, ensuring compliance and accurate learning records

• Support employees and leaders in using Workday Learning, including troubleshooting access issues and guiding them through learning pathways

• Assist with the updating of policies and procedures and tracking and readership of policies and procedures as required.

• Work with the L&D team to support ongoing development, including reviewing and creating content and driving eLearning completion across VIC and TAS

• Generate and analyse Workday learning reports to provide insights on training uptake, compliance, and capability gaps

To be considered for this position you should possess: 

• Minimum two (2) years' sales and coaching experience 

• A Certificate IV in Training and Assessment or related qualification

• Experience with Workday Learning is highly desirable

• Previous experience managing staff is an advantage

• Passion to work with people and develop their capabilities

• Excellent writing skills and communication skills

• Ability to develop effective working relationships with key stakeholders and to build strong partnerships 

• Ability to work autonomously (with minimal supervision) and use initiative

• A current and valid Driver's Licence (full licence) is essential

• Flexibility to travel intrastate and interstate regularly 

About Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.

“We help to change the way you move” is what we stand for and brings us together. More than ever, we're committed to delivering simple, seamless, innovative solutions that make mobility easy, enjoyable and increasingly eco-friendly.

To do this, we offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 280.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning, and Euromobil®, a German car rental player. The Group also operates the "myEuropcar" platform for vehicle subscription.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 9,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries (including 15 wholly owned subsidiaries completed by franchisees and alliance partners). 

More info: www.europcar-mobility-group.com

Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.  “We help to change the way you move” is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com