- Location
- Orlando
- Type
- Full-time
- Department
- IT
- Source
- Pinpoint
Description
Field Support Technician
Department: Technologies
Employment Type: Full Time
Location: Orlando
Description
At FINFROCK, our technology supports the teams that build real-world projects every day. As a Field Support Technician, you’ll play a key role in supporting our jobsites and our office. FINFROCK offers a stable, team-oriented culture where your skills are valued, your impact is visible, and you have opportunities to grow alongside an industry-leading design builder.
Duties & Responsibilities
- Be the “IS&T Face” to the internal customer – Finfrock employees; provide the utmost professional and courteous customer service skills
- Assist, troubleshoot, and resolve user support requests pertaining to all client endpoint devices and printers.
- Build, configure, and deploy computers as needed.
- Configure, deploy, and troubleshoot client devices, IP cameras, and printers.
- Optimize and maintain client devices in the field.
- Security updates, firmware updates, patch management, etc
- Perform/Execute IT tasks in the field at construction job sites.
- Dial in and participate with monthly I-Power meetings
- Plan job site activities with the Director of IS&T.
Qualifications
- Display professional and courteous customer service skills to the internal customer (Finfrock corporate and field employees).
- Must be experienced with the assembly and configuration of computers from parts.
- Must have administrator level experience with Microsoft Windows 10/11 operating systems.
- Capable of configuring Android/Apple devices for corporate use
- Printer management including supplies, applications, minor part replacement (rollers, etc…), and maintain a support level relationship with printer vendors.
- Troubleshoot issues related to: PCs, printers, IP cameras, mobile devices, Wi-Fi and hardwire networking.
- Must be able to climb ladders and carry up to 50 lbs.
- Must be able to work outdoors, in high places via a Hi-Reach vehicle, to service Wi-Fi network and IP camera devices.
- Must have a clean driving record and be able to travel
- Travel = 80%, Office = 20%
- 2 – Year degree in related field or 5+ years of IT Support experience
- Must have a working knowledge and be proficient in Solar/DC Power systems with deep cycle batteries for the purpose of powering IT assets in the field (Cameras, time clocks, Wi-Fi Access Points, etc)
- MCP – Windows 10/11 preferred
- A+ Certification preferred
- Installation and support experience with: Autodesk AEC Collection, Dessaults Solidworks, Structureworks, Primavera (Oracle) P6, PMWeb, Salmon Technologies, Speclink, and MS Office 2010-2016 preferred.
Benefits
- 401K Plan – Typically we match 100% of Employee contributions up to 15% of your base salary so you can relax and retire one day.
- 100% employer-paid health insurance for employee and contribution toward “family” coverage
- Life insurance
- Short-term and long-term disability insurance
- Generous paid time off program
Skills
OracleAndroidSolidWorksCustomer Service
