Business Development Assistant

Department: Sales

Employment Type: Full Time

Location: Swansea, UK

Description

Key Responsibilities

• Qualify all leads by converting to contact, tiering, and assigning.
• Set up appointments for Business Development Executives and Managers.
• Action post event delegate call feedback.
• Demand generation follow up for prospect and lapsed customer accounts.
• Create new prospect target lists using appropriate tools, resources, and systems. 
• Create and distribute progress & performance reports. 

• Promote SANS events through appropriate social media channels. 
• Conduct invite calls to VIPs for specific events.
• Facilitate tactical promotion communications where appropriate.

• Ensure all data in Salesforce records, contacts, or accounts is maintained, reviewed, and regularly cleansed. 
• Ensure contact data held within Salesforce is kept up to date using relevant tools.
• Regularly review and check LinkedIn contact entry to Salesforce.
• Regularly maintain, review and update parent/sister company data management.
• Work with Data Analysts with the Data Analysis Support Team to profile target accounts.

• Meet any agreed KPIs set in relation to individual and team performance.
• Drive webinar attendance and trade event meetings.
• Build and maintain the SANS brand and mission within the wider Cyber Security community.  
• Support Country Lead and Business Development Managers in the tender process for any prospective customer procurement opportunities when applicable.
• Assist with the effective management of the invoicing and aged debt process for relevant accounts, ensuring customer invoices are paid in a timely manner.
• Provide excellent customer service to customer accounts when necessary. 
• Carry out any ad-hoc Business Development/Sales admin duties when required. 
• Carry out additional tasks as requested by the SANS Management Team. 

Skills, Knowledge and Expertise

• Experience in a Sales or Marketing related role.  
• Sales focused with a creative flair. 
• Able to work well under pressure.  
• Fluent written and verbal communication skills in English and at least one other modern European language.  
•  Able to deliver against agreed KPIs and targets. 
•  Excellent interpersonal and presentation skills. 
•  Good IT Skills, including experience of working with all Microsoft Office products. 
•  Able to use social media platforms such as LinkedIn. 
•  Well organised, able to plan and prioritise multiple tasks.   
•  Ability to use initiative and creativity. 
•  Excellent telephone manner, able to speak to customers over the phone confidently.   
•  Have a passion for delivering a world class service. 
•  Ability to work autonomously and as part of a team. 
•  Ability to build relationships both internally and externally. 
•  Ability and desire to travel to SANS events in Europe. 

•  Experience in closing qualified leads.
•  Knowledge of the Cyber Security sector. 
• Experience of using Salesforce and Tableau.