Customer Business Development Manager – P-mart / Economy Chain & DTKA

Life tastes better with ice cream

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.

We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.

What truly sets us apart is how we work.

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done.

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

The role

On board, develop and execute with our customers a customer strategy and customer business plan. Responsible for the achievement of Sales (NIV and Turnover), Market Share and the Profit and Lost (P&L) of his/her customers for the channels as well as for the implementation and the optimisation of the category strategies within the customer. Will be responsible for IC Now regional team management.

What you'll be responsible for

Customer Strategy and Business Plan

• Driving Total channels operation excellence.
• Develop the customer strategic business plan for his/her respective categories and customers by working out a joint customer business plan for his/her respective customers.
• Establish strong and sustainable relationships with key customers and distributor managers to solve day-to-day operational issue.
• Work in close collaboration with the Category and Channel Team for the category and channel input and with customer marketing and brand teams for the specific banner/channel plan.
• Manage promo investment of the customer, ensuring P&L and trade term structure (TTS) is spent within allocation.
• Monitor customer performance by tracking customer contribution and market share across channels monthly and/or quarterly.
• Data churning and analysis to provide accurate business requirements for business review presentations to customers
• Meet assigned targets for profitable sales volume and strategic objectives in the customer.

We're looking for someone who

• Has experience in key account management, modern trade, e-commerce and can operate confidently in the fast moving consumer goods industry
• Brings strong skills in developing and implementing customer / channel investment strategy
• Brings strong skills in communication and negotiation
• Has proven track record of managing multiple stakeholders, distributors, and delivering operational excellence
• Thinks end-to-end and takes ownerships for results
• Is comfortable working in a fast-moving, evolving organisation
• Values collaboration, clarity and low-ego ways of working

What you'll get

Alongside meaningful work and strong development, we offer a reward package that typically includes

• Market-competitive pay and performance related rewards
• Flexible ways of working
• Support for health, wellbeing and life outside of work
• Time off to rest and recharge
• Ongoing learning and development opportunities

#TMICC

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could! 

You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

- Roles with real accountability and visible impact
- Free to move fast, experiment and challenge how things are done
- Continuous learning and development as the business grows
- Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Ready to build the future of Ice Cream?

If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps. 

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional information

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic. We encourage people with all backgrounds to apply including Aboriginal and Torres Strait Islander Peoples, and Māori and Pacific Peoples.