Job Title: Senior New Business Specialist

Way of Work: Hybrid, 3 days in-office (Tuesday - Thursday)

Location: Merrillville, Indiana

Summary
The Senior New Business Specialist is accountable for the execution of customer requested work essential to meeting key performance indicators through research of facilities, applying design standards, pricing, invoicing, contracting, and order management. Capable of providing technical solutions and process insights that facilitate efficient installations for both the customer and the company. Anticipates challenges and collaborates with stakeholders to meet customer in-service requests. Provides exceptional customer experience that encourages repeat business with the company. May include field work related to design of customer requested work. At NIPSCO, our New Business department is a catalyst for customer growth, infrastructure expansion, and operational excellence.

**You will play a key role in delivering exceptional service and technical expertise to our customers. In this role, you’ll manage the end-to-end execution of customer-requested utility work, ensuring projects meet performance goals and regulatory standards. If you’re detail-oriented, customer-focused, and passionate about utility infrastructure, this is an opportunity to make a meaningful impact.

Essential Functions

• Accurately designs and manages the order management of customer requested gas and electric services, upgrades, relocates and other New Business cases; utilizes effective techniques for planning and tracking.
• Reviews CAD drawings, prepares permits, easements, other miscellaneous documents for the design of gas and electric New Business cases.
• Assesses customer requirements and expectations to recommend specific products and solutions. Encourages conversion from alternate fuels to natural gas.
• Analyzes project parameters and determines factors and recommendations for contract preparation.
• Uses independent judgement to determine contract parameters in a manner that satisfies customer and complies with regulatory policies.
• Manages customer requirements from the initial needs to the final delivery of gas and electric utilities.
• Provides an exceptional level of customer service in-person, via telephone, and electronic communication.
• Provides solutions that effectively meet the needs of the customer and Company while complying with all applicable standards.
• Calculates commercial hourly demand, pressure requirements, and annual fuel utilization.
• Develops positive working relationships with internal and external customers and stakeholders through both direct and indirect communications.
• Assists in the restoration efforts of customer power outages.
• Provides guidance and mentorship to others. Subject matter expert and collaborates with other members of the new business team to exceed performance metrics.
• Other duties as assigned.

 

Required Qualifications For Position

• Bachelor’s Degree or relevant experience.
• 1-2 years of experience in gas and electric distribution work management principles.
• Strong communication and presentation skills.
• Advanced knowledge of energy products, services, end-use applications
• Strong computing skills including but not limited to the Microsoft 365.
• Exercises independent judgment and initiates solutions.
• Ability to work collaboratively to accomplish business goals.
• Excellent problem solving & decision making skills
• Ability to meet pressured deadlines within time constraints.
• Travel may be required (monthly local site visits with builders & contractors and eligible for storm duty)

Preferred Additional Qualifications for Position

• Prior New Business Specialist experience
• 2+ years of experience working in the gas and electric utility space

The preceding description is not designed to be a complete list of all duties and responsibilities required of the position.

As a public utility, NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations.

Work Authorization

Authorized to work in the United States without requiring sponsorship.

Workplace Connection
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds.​

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

Equal Employment Opportunity 
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities. 

ADA Accommodations

If you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position, please contact OneHR at [email protected] or 1-888-640-3320

E-Verify

NiSource participates in the U.S. Department of Homeland Security’s E-Verify program. As part of this process, we provide the following notices to all job applicants: These documents inform you of your rights and responsibilities under U.S. law. You can view or download them using the links below:

• E-Verify Poster (English and Spanish) E-Verify Participation Poster English and Spanish
• Right to Work Poster (English and Spanish) If you have the right to work, don't let anyone take it away

Salary Range*:

$69,900.00 - $105,000.00

*The salary offered to a candidate is based on several factors including but not limited to the candidate’s skills, job-related knowledge, and relevant experience, as well as internal pay equity.

Posting Start Date:

2026-07-22

Posting End Date (if applicable):

2026-07-30

Please note that the job posting will close on the day before the posting end date.