Client Service Consultant

One of the leading players in international market research, YouGov Shopper is looking for a Client Service Consultant to join its local Commercial Team.

Here’s a breakdown of the main responsibilities:

• Strategic Client Consultation & Proposition: Partner with clients to deeply understand their business objectives, translating their needs into targeted research proposals, and methodological solutions that drive our clients’ growth.

• End-to-End Research Programs: Architect and execute complex local and multi-country research projects. Expertly handle the full lifecycle, including research design, sampling, questionnaire design/scripting, quotas, weighting, and significance testing.

• Advanced Analytics & Insights Delivery: Leverage advanced statistical and numerical skills to analyze complex data, consumer behavior, and demographic trends. Transform findings into high-impact reports, segmentations, and compelling client presentations.

• Operational Excellence & Project Management: Ensure flawless, timely delivery of all client assets by maintaining a rigorous discipline over project timelines. Proactively optimize operational workflows to improve team efficiency and sustainability.

• Cross-Functional & Commercial Collaboration: Partner closely with business development teams to respond to prospective research briefs

These are the essentials skills and experience needed:

• Research methodology mastery with proven record of minimum 3 years in research and consultancy business.

• English – at least B2 level; Bulgarian – native.

• Expertise in identifying custom research opportunities and scoping projects that drive additional value to our clients.

• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.

• Exceptional presentation and client-facing communication skills.

What you’ll gain by joining our team:

• Modern, comfortable office in the heart of Sofia with excellent public transport connections.

• Flexibility: having 3 days/week of working from home, additional 14 working days occasional work from home per year and 30 working days work from abroad (subject of additional regulation.

• A friendly, inspiring work environment that fosters collaboration and innovation.

• International background: YouGov is a global market research company founded in 2000, trusted by the world’s most well-known brands, helping them make strategic decisions with real-time consumer data.

• Knowledge hub: You will gain in-depth experience in the dynamic FMCG industry with international exposure, working in a professional expert team. You'll have access to a wide range of best-in-class methodologies and tools. We value talent and support personal development across our global teams.

Why join YouGov?
Join our global team to help us achieve our social mission: to make millions of people’s opinions heard for the benefit of our local, national, and international communities.

Understanding diversity of opinion requires diversity of background. Although our global panel of millions of people worldwide powers our research, our biggest asset is our people. If our research is to be truly representative of what the world thinks, we need people from all walks of life to be part of the team to bring their perspective to the work we do. 

Life at YouGov
We are driven by a set of shared values. We are fast, fearless, and innovative. We work diligently to get it right. We are guided by accuracy, ethics, and proven methodologies. We respect and trust each other, bringing these values into everything that we do.

We strive to provide YouGovers with best-in-class benefits to support their physical, financial, and emotional wellbeing. We want our employees to have a sense of belonging and uniqueness in a supportive workplace, so they can bring their full selves to work. 
 
Equal Opportunity Employer
As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, marital status, age, disability, genetic information, HIV status, political affiliation, socioeconomic background, veteran status or any other characteristic protected by law or in line with our responsibilities as a fair and ethic employer. All employment decisions are made based on occupational qualifications, merit, and business need.

Data Privacy
To find out how we collect and use your personal data when you apply for a role at YouGov, please read our privacy notice at https://jobs.yougov.com/privacy