Laundry Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An iconic hideaway on the glamorous Athens riviera, reborn. On the sophisticated Athens Riviera, at the tip of a pine-clad peninsula, Four Seasons offers the best of both worlds: a laid-back seaside escape just 30 minutes from the historical city centre. Discover the wonders of ancient civilization at the Acropolis, then return to Four Seasons to unwind and relax. Four Seasons Astir Palace Hotel Athens opened in March 2019 and provides a preferred address for both business and leisure travelers, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world. The Arion Hotel was built in 1967 and has 106 keys and 61 Bungalows, and the Nafsika opened in 1980 and has 136 keys. Under the same ownership is a large private beach club and marina. Nafsika is open through the year, while Arion and the bungalows operate eight months of the year. Adding to the complement of on-site F&B operations (8 Restaurants and Bars), there are also two third party restaurants on site.

About the Role

At Four Seasons Astir Palace Hotel Athens (ranked No. 27 in the World’s 50 Best Hotels), we are seeking an experienced and motivated Laundry Manager to join our Housekeeping Team in a permanent capacity.

Reporting to the Assistant Director of Housekeeping, this role is responsible for leading all Laundry and Valet operations across the resort. You will ensure the highest standards of quality, service, efficiency, and garment care while overseeing linen management, employee uniforms, guest laundry services, inventories, budgets, and team development.

What You Will Do

• Lead, train, develop, and supervise the Laundry and Valet team, fostering a culture of excellence and continuous learning.
• Train and supervise all Laundry/ Valet employees. Participate in the recruitment, onboarding, training, and succession planning of Laundry/Valet team members to ensure adequate staffing and career development opportunities.
• Administer and control all Laundry/Valet operations to achieve Four Seasons standards and objectives. Is responsible for ensuring that all linen is clean, the circulation is sufficient, the linen closets are well stocked, all uniforms are clean and always available for employees - assuring that all Rooms and F&B linen, Guest Clothing and Employee Uniforms are cleaned on a timely basis and in a cost-efficient manner.
• Develops daily production schedules, assesses priorities for each type of linen that needs to be laundered. Assigns staff to complete the needed activities for the day.  Monitors staff’s activities to ensure that standards are being met, staff is being supported, and guest needs are being met.
• Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, and accommodating special requests whenever possible.  Responds to all guest requests in an accurate and timely manner. Interaction with guests will be in person, by phone or any digital communication.
• Check production reports and ensures all counts are accurately accounted for on a daily basis.
• Ensure all staff is exposed to constant training and refinement on an on-going basis.
• Maintain good working relationships with all departments in the hotel and outsourced laundry.
• To report for duty punctually wearing professional attire. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department's personal appearance standards.
• To comply with local legislation as required.
• To maintain good working relationships with your colleagues and all other departments through working by The Golden Rule.

What You Bring

• Previous experience in a Laundry Manager, Assistant Laundry Manager, or similar leadership role within a luxury hotel or resort environment.
• Strong knowledge of laundry operations, linen management, garment care, and quality control processes.
• Experience managing teams, schedules, inventories, and operational budgets.
• Understanding of cost control, labor management, and departmental financial performance.
• Strong organizational, leadership, and communication skills.
• Ability to manage guest requests and resolve concerns professionally.
• Knowledge of laundry chemicals, equipment maintenance, and operational safety procedures.
• Proficiency in Microsoft Office and hospitality systems.
• Excellent command of the English language.
• European Passport or legal right to work in Greece.

What We Offer

• Competitive Salary and comprehensive Benefits Package.
• Complimentary Employee Meals, Bus Transportation, Uniform & Laundry Services.
• Ticket Restaurant monthly allowance of €100.
• Complimentary Nights at Four Seasons Hotels & Resorts worldwide.
• Employee Recognition Program.
• Opportunities for Global Travel through Task Forces and Transfers.
• Access to Four Seasons global Training & Development programs.

Schedule & Contract

• Permanent position – 5 working days per week, 2 days off.
• Schedule may vary according to operational needs.
• Flexibility to work weekends, public holidays, and according to business demands is required.

If you are passionate about operational excellence, team leadership, and delivering exceptional quality standards behind the scenes, we would love to hear from you.